Field Service Specialist

About JoshTek Marine

JoshTek Marine is a Singapore-based firm contributing significantly to the nation's robust maritime sector. Situated in one of the leading maritime centers globally, the company leverages Singapore’s strategic planning and transparent regulatory environment. The city-state's prominence as a global port connecting to over 600 ports worldwide enables JoshTek Marine to deliver dependable marine services to both Asian and international clients. Employees work in a vibrant setting closely linked to global maritime operations.

Role Overview

The Field Service Specialist position is a full-time role based in Singapore operating on a hybrid model that combines on-site presence at client locations with partial remote work flexibility. The primary responsibility is to provide comprehensive field service for marine machinery and systems, encompassing installation, preventive maintenance, diagnosis, troubleshooting, and repairs. Daily duties include accurately identifying technical issues, delivering prompt solutions, and ensuring seamless vessel functionality.

Key Responsibilities

• Undertake installation, maintenance, and repair of marine-related equipment directly at customer sites.
• Diagnose equipment malfunctions and implement effective troubleshooting techniques to resolve issues efficiently.
• Offer clear and professional communication of technical findings to customers to manage expectations.
• Maintain accurate documentation of service activities for internal records and client reference.
• Coordinate with cross-functional teams to arrange timely service visits and follow prescribed safety standards.
• Contribute suggestions and participate in initiatives aimed at improving service quality and operational processes.

Required Qualifications

• Proven experience in field service roles involving installation, maintenance, and repair of technical or marine equipment.
• Strong interpersonal and communication skills to engage professionally with clients and explain technical details effectively.
• Technical education or certification in marine engineering, electrical, mechanical engineering, or related fields is preferred.
• Ability to adhere to safety protocols when working in maritime environments such as ports and onboard vessels, with flexibility for irregular working hours and travel as necessary.
• Familiarity with digital tools used for reporting, documentation, and providing remote support; previous experience within the marine sector is advantageous.