Field Service Intro Representative

About the Role

Boeing is renowned for innovation and collaboration aimed at improving global aviation. We are committed to creating an inclusive, respectful workplace with ample opportunities for career advancement. We are recruiting a Field Service Intro Representative to engage closely with airline customers, providing critical support for Boeing fleets in a fast-paced environment. This role offers interaction with multiple Boeing divisions including Sales, Marketing, Engineering, and Customer Support across various locations including Singapore, Hong Kong, Beijing, and Shanghai, depending on candidate location.

Key Responsibilities

• Leverage extensive technical knowledge to assist customers in maintaining high dispatch reliability and operational efficiency of Boeing models such as 737, 777, 787, and other legacy aircraft by identifying problems, analyzing causes, and implementing corrective actions.
• Help customers interpret and utilize aircraft support data and documentation while providing hands-on technical training on Boeing systems and products.
• Serve as the primary on-site liaison between Boeing and diverse customer personnel.
• Operate independently across various cultural and economic environments, adapting as needed.
• Provide technical and operational product information to various Boeing internal teams.
• Frequent travel and multiple short-term continuous assignments are expected.
• Exhibit strong critical thinking, communication skills, and capability to work both independently and collaboratively.
• Engage effectively with all levels of management and customers.
• Maintain availability for 24/7 on-call duty as required by customer emergency needs.
• Participate in multiple airplane introduction assignments lasting between 30 to 90 days, with interim periods based in Seattle, WA.
• Bring prior experience related to 737, 777, and/or 787 operations, systems, avionics, engineering, or flight tests; familiarity with legacy models like 767 or 747 is advantageous.
• Prior customer support experience is preferred.
• Depending on experience and business needs, may join teams supporting 737MAX, 777X, or 787 Entry Into Service.

Basic Qualifications

• Bachelor’s Degree in a relevant field or equivalent EASA B1/B2 licenses.
• Minimum of three years’ experience in understanding and communicating technical aircraft issues.
• At least three years of experience working with aircraft maintenance documentation (e.g., AMM, IPC, MPD, SRM, WDM).
• Ability and willingness to travel frequently internationally and domestically, securing necessary visas and immunizations.
• On-call availability around the clock to support emergent airline requirements.

Preferred Qualifications

• Five or more years of relevant experience or equivalent education and experience.
• Extensive experience (5+ years) with aircraft models 737, 777, or 787 in operations, systems, avionics, engineering, or flight tests.
• Proven history of coordinating technical solutions for airline customers.
• Willingness for repeated short-term and back-to-back assignments, both domestic and international.
• Prior experience within Customer Support organizations is a plus.
• Strong familiarity with aircraft systems, ramp environment, airline operations, and troubleshooting for Boeing models.
• Exceptional verbal and written communication skills.

Additional Information

• This position is locally hired internationally with benefits and compensation aligned to local standards rather than Boeing US payroll.
• Applications will be accepted through July 23, 2026.
• No relocation assistance is provided for this role.
• Visa sponsorship is not available.
• This is a non-shift role based in Singapore.

Diversity and Inclusion

Boeing is an equal opportunity employer committed to diversity and inclusion. Discrimination based on protected characteristics is prohibited. Accommodation requests during recruitment are encouraged to be shared for accessibility needs.