- Experience
- 2+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 weeks ago
- Work mode
- Work from home
- Eligibility
- Applicants should be experienced technical support professionals with a background in graphic arts, digital printing, or offset press environments, and must be willing to travel frequently across customer sites in Europe.
- Resume
- Required to apply
Job description
Role overview
Landa is looking for a Field Service Engineer to help ensure customers get the best possible experience with its Nanographic Printing presses. The role focuses on delivering high-quality technical support, resolving issues at customer sites, and building strong relationships with clients.
Key responsibilities
- Train press operators on technical know-how so they can address on-site equipment issues more effectively.
- Work with Landa’s global support teams to route complex problems to the right specialists and drive timely resolution.
- Apply in-depth understanding of press technology to improve output, efficiency, and overall machine productivity.
Requirements
- At least 2 years of experience supporting products in the graphic arts sector, particularly digital printers or offset presses.
- Prior exposure to inkjet systems is considered a plus.
- Strong hands-on technical ability with solid troubleshooting expertise across the full problem-solving cycle.
- Must hold a valid driving licence.
Working style and attributes
- Willingness to work flexible hours and travel to customer locations 60% to 70% of the time, including overnight trips.
- Comfortable working with limited direct supervision and staying effective under pressure.
- Strong people skills for collaborating with customers and colleagues across regions.
- Practical, solution-oriented mindset with the ability to follow established technical procedures.
- Self-driven learner who actively keeps expanding knowledge of systems, technologies, and products.
- Motivated, adaptable, and able to thrive in a fast-changing environment.
- Good written and spoken English communication skills.
Additional information
This role is focused on field-based customer support in Europe and may involve frequent travel and time away from home. The position requires independent problem-solving, strong coordination with international teams, and the ability to maintain high service standards in demanding situations.