Job description

About Imprint

Imprint is dedicated to helping leading brands enhance their customer lifetime value through innovative co-branded credit card programs. Partnering with renowned companies such as Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Shell, Imprint designs smarter, rewarding, and brand-focused credit card experiences. Leveraging advanced payment infrastructures, intelligent underwriting, and comprehensive customer data, Imprint delivers personalized experiences for members and profitable relationships for brand partners, all while operating without being a bank. Imprint redefines the $300 billion U.S. co-branded credit card market with flexible, integrated solutions.

Role Overview

As a Field Sales Territory Manager, you will represent Imprint's co-branded credit card offerings directly within retail settings. Your role entails engaging with store personnel and customers to boost card acquisition, deepen program penetration, and ensure exceptional customer service. This position suits individuals who excel in fast-moving, customer-centric environments and combine sales acumen with authentic service.

Key Goals Within First 90 Days

Forge strong, trust-based relationships with store associates and leadership, increasing their engagement and enthusiasm for credit card programs within your territory.
Consistently reach or surpass daily and weekly card application targets.
Complete onboarding and earn product certifications, gaining comprehensive knowledge of credit card features, benefits, objection handling, and compliance requirements.
Master Imprint’s performance monitoring tools and reporting schedules, and develop a strategy to enhance cardholder adoption throughout your retail footprint.

Primary Responsibilities

Act as an on-location brand ambassador, effectively communicating credit card features, rewards, promotions, and benefits to store teams and customers.
Provide training and coaching to retail associates on sales strategies, objection management, and the card program's value, empowering them to independently increase applications.
Drive credit card applications by tailoring benefits to the customer's shopping experience and individual preferences.
Support customers in completing credit card applications accurately and compliantly, ensuring a seamless process.
Collaborate closely with store teams to meet short- and long-term acquisition goals, fostering a motivated and goal-driven atmosphere.
Monitor and report store-specific performance metrics, including application numbers, associate engagement, and cardholder penetration, providing insights to management.
Maintain thorough knowledge of partner brand products, promotions, events, and loyalty programs to link card advantages to the overall customer journey.
Identify operational or coaching needs across stores and propose actionable solutions to the Head of Field Sales.
Comply with all bank policies, legal regulations, and data privacy requirements relating to credit applications.
Be available for flexible scheduling, including evenings, weekends, holidays, and seasonal peak periods as needed.

Candidate Qualifications

A minimum of 4 years of sales, retail, or customer service experience, with a preference for backgrounds in credit cards, financial services, or consumer banking.
Proven track record in achieving sales targets in fast-paced, customer-facing roles.
Excellent communication and interpersonal abilities to engage diverse customers and store associates effectively.
Comfort with dynamic fieldwork involving travel across multiple retail locations.
Adaptability to shifting store environments, priorities, and customer demands.
Basic financial literacy relevant to credit cards and reward programs; training will be provided.
High school diploma or equivalent.
Flexibility to work varied shifts including evenings, weekends, and holidays.

Preferred Skills and Experience

Experience within fintech, payments, or co-branded credit card initiatives.
Exposure to brands with extensive retail footprints.
Background in training or coaching retail sales associates.
Proficiency in more than one language.
Familiarity with performance-based compensation structures.

Benefits and Perks

Competitive salary within the range of $120,000 to $135,000 annually, plus equity options.
Choice of leading configured work computers.
Flexible paid time off policy.
Comprehensive healthcare coverage including dependent plans at no cost.
Access to additional health services such as One Medical and options for Flexible Spending Accounts.
Generous parental leave benefits: 20 weeks for primary caregivers and 8 weeks for all other new parents.
State-of-the-art technology investments to enhance innovation and productivity across business units.

Diversity and Inclusion Commitment

Imprint fosters a diverse and inclusive work culture and is an equal opportunity employer committed to fair treatment irrespective of race, gender, age, disability status, veteran status, or any other legally protected category. We encourage applicants of all backgrounds passionate about redefining payments and rewards to join our team and contribute to forward-thinking innovation.