Fashion Consultant Sales

About the Role

Join Lenskart as a Fashion Consultant in an assisted sales setup, where you will represent the brand’s personalized eyewear journey over phone and chat. In this role, you will help customers choose frames and lenses that suit both their style and vision needs, while converting interest into purchases and one-time buyers into repeat customers.

This is a fast-moving, target-oriented position that combines consultative selling, product expertise, and strong customer handling. Success in the role directly contributes to revenue growth for one of India’s leading eyewear brands.

What You’ll Do

• Support customers on phone and chat to understand their style preferences and visual requirements.
• Work toward monthly goals linked to revenue, conversion, and average order value.
• Recommend eyewear styles that reflect current fashion trends and fit the brand’s premium positioning.
• Take ownership of the customer journey from first interaction through payment completion.
• Keep accurate records and maintain strong service quality in dialer and CRM systems.
• Handle questions and concerns with patience and clarity to deliver a strong customer experience.

Performance Expectations

• Daily and monthly revenue targets.
• Lead-to-order conversion performance.
• Average order value through effective upselling of frames and lenses.
• Customer satisfaction based on interaction quality and post-call feedback.

Requirements

Applicants should have a bachelor’s degree in any discipline, including those who are currently pursuing a degree or are alumni. The role suits candidates with 0 to 3 years of experience in direct sales, telesales, or retail sales, with added value for experience in fashion or lifestyle brands.

Strong verbal and written communication skills are essential, along with the ability to present product value persuasively over phone calls. Candidates should be comfortable using CRM systems, cloud dialers, and multi-window chat tools. A determined, goal-focused mindset and the ability to adapt to changing sales priorities are important for success.

About Lenskart

Lenskart, founded in 2010, is a major eyewear brand known for combining technology, fashion, and customer-first service. With a direct-to-consumer model, the company designs, manufactures, and sells eyewear without intermediaries. It operates more than 1,600 stores and also serves customers through Lenskart@home and Assisted Online channels. Beyond India, the company has expanded into Southeast Asia, the US, and the Middle East.

Additional Information

Designation: Fashion Consultant (Assisted Sales)

Process: Assisted Business

Location: Gurugram, India

Compensation: INR 2,25,000 to 3,00,000 per year

Education: Bachelor’s degree in any field (pursuing students and graduates eligible)

Experience: 0 to 3 years in direct sales, tele-sales, or retail sales

Important Traits: Fashion awareness, persistence, adaptability, and a strong customer-first approach.