Expression of Interest: Case Manager - Workers Compensation

About Allianz

Allianz stands as a global leader in insurance and asset management, embracing workforce diversity reflective of the global community. We are committed to our customers by employing top talent to safeguard the futures of clients, partners, and society, ensuring preparedness in times of need. Our workplace fosters a sense of belonging and nurtures lifelong learning, skill development, and international career opportunities. Join our mission, contribute innovative ideas, find inspiration, support social causes, and take pride in meaningful work addressing challenges such as climate change, mental wellness, and overall well-being.

Role Overview

This is an open Expression of Interest notice for potential upcoming vacancies as a Case Manager specialising in workers compensation. The role involves managing a portfolio of workers compensation claims with the objective to facilitate timely return to work outcomes, while complying with service standards and regulatory requirements.

Key Responsibilities

• Uphold excellent customer service standards and take accountability for swiftly resolving any issues or complaints.
• Maintain frequent communication with customers and relevant stakeholders to keep them involved in the claims process, updated on claim progress, and aware of their responsibilities.
• Actively oversee claims by identifying obstacles to return to work and deploying strategies to overcome these barriers.
• Ensure accurate and up-to-date data entry and maintenance.
• Contribute proactively toward meeting business objectives and participate in team projects as needed.

Candidate Profile

• Exhibit enthusiasm and capability to provide outstanding services and create positive experiences for customers.
• Demonstrate effective planning and prioritisation skills to handle multiple tasks and resource demands efficiently.
• Identify and manage conflicts appropriately, escalating them when necessary for prompt resolution aligned with organisational protocols.
• Possess strong attention to detail, completing work with accuracy and able to quickly spot discrepancies or mistakes in information.
• Display excellent verbal and written communication skills, able to convey ideas with clarity and influence.

Benefits and Perks

• Inclusive Culture: Work within a supportive and open-minded environment that values authenticity and customer-focused outcomes.
• Flexible Work-Life Balance: Benefit from adaptable working conditions and workplace accommodations supporting your personal and professional life.
• Career Growth: Engage in mentoring programs, development opportunities, global mobility, and access an extensive library of learning resources.
• Financial and Wellness Advantages: Receive discounts on Allianz products, retail, technology, and travel, plus participate in financial wellness initiatives and an Employee Share Purchase Program to invest in your employer.

Commitment to Diversity and Accessibility

Allianz is devoted to creating an equitable and inclusive workplace that respects and celebrates diversity across all dimensions including gender, age, religion, sexual orientation, ability, and employment status. We provide support and adjustments during recruitment to ensure equal participation for all candidates. For assistance, you may contact our recruitment team confidentially.