Executive - School Parent Service Support at VIBGYOR High Horamavu

About VIBGYOR High

VIBGYOR High strives to foster an innovative educational atmosphere that supports the comprehensive growth of students. Our curriculum integrates forward-thinking methods that promote creativity, communication, problem-solving, and teamwork to go beyond traditional approaches. We dedicate ourselves to creating an engaging environment that enhances curiosity, creativity, confidence, cultural appreciation, and social responsibility.

Role Responsibilities

• Manage the relationship and communication with parents effectively.
• Serve as the primary point of contact for all parental inquiries and requests.
• Resolve issues raised by parents through the school's Internal Service Request (ISR) system promptly.
• Gather feedback and concerns from parents, collaborating with school leadership to resolve and enhance overall satisfaction.
• Act as an intermediary to ensure parental concerns are addressed respectfully and efficiently.
• Respond to parent queries via various channels including in-person, phone, email, and the company website.
• Escalate any unresolved grievances to the Principal and Marketing Team to ensure timely resolution and parental satisfaction.
• Track and manage all parent communications utilizing organizational tools such as CRM.
• Ensure parents are kept well-informed and engaged throughout the issue resolution process to maximize their satisfaction.
• Guide parents regarding school systems, processes, policies, and procedures, ensuring updated information is available as needed.
• Provide information related to the entire student lifecycle including post-school activities and summer camps.

Eligibility & Qualifications

• Any graduate from any academic discipline.
• Preferably with 2 to 3 years of experience working in schools, particularly in admission counselling.

Required Competencies & Skills

• Excellent verbal and written communication abilities, including delivering group presentations.
• Strong critical thinking and problem-solving skills.
• Ability to engage effectively with diverse individuals of various backgrounds and ages.
• Strong conviction and the ability to manage multiple tasks simultaneously.
• Flexible, patient, and compassionate approach towards parents.
• Proactive, ethical, and responsible work attitude.
• Professional communication and telephone etiquette.
• Resilience, enthusiasm for work, teamwork, and prioritizing workflows efficiently.