Executive Housekeeper

About Rosewood Doha

Rosewood Doha is a landmark luxury destination in Qatar, shaped by the inspiration of coral reefs and designed as a fully integrated hospitality and lifestyle experience. The property brings together a 155-room hotel, 162 serviced apartments, 276 private residences, restaurants and lounges, large event venues, wellness offerings, retail, and curated experiences. It also features Asaya, the country’s first members-only social wellness club, as well as Rosewood’s Manor Club for Club Room and Suite guests.

Opened in July 2025, the destination has already received recognition from international and regional bodies, including the Michelin Guide, Forbes Travel Guide, and Qatar Tourism, reflecting its high standards and ambition. As part of the global Rosewood Hotels & Resorts portfolio, it represents a modern approach to luxury centered on community, experience, and lifestyle.

Why Join Us

At Rosewood Doha, the focus is on meaningful careers in an environment where hospitality, purpose, and personal growth come together. The culture encourages individuality, confidence, and excellence while supporting associates through development and a strong sense of belonging.

Team members become part of an inclusive and collaborative community that values learning, celebrates success, and supports long-term career progression.

Associate Experience

The role comes with a competitive salary and benefits package, quality accommodation in prime locations in Lusail and The Pearl, a birthday day off, and personalized development plans with ongoing learning opportunities. These offerings are designed to support wellbeing, growth, and life outside work.

Role Overview

The Executive Housekeeper is responsible for leading the housekeeping operation, maintaining brand and service standards, and ensuring all guest areas, public spaces, and back-of-house areas are presented to a consistently high level. The position works closely with the Assistant Director of Rooms and other departments to deliver an exceptional guest experience and uphold luxury standards.

Key Responsibilities

This position covers workforce planning, service quality, training, team leadership, daily operations, guest handling, inventory control, and upkeep of housekeeping-related assets and standards.

Additional Information

The successful candidate will be expected to support a high-performance culture, maintain strong coordination with suppliers and service partners, ensure proper reporting and attendance submission to the T&C function within required timelines, and take on special assignments as directed by the Assistant Director of Rooms.

The role also includes adherence to grievance, disciplinary, and fair treatment procedures, alongside active communication across the department to keep operations efficient and aligned.

Working Conditions

The role is based onsite in Doha, Qatar, and requires regular presence across guestroom floors, public areas, and back-of-house spaces. It involves operational oversight, inspections, coordination with multiple departments, and active participation in day-to-day housekeeping delivery.

Expected Impact

The position plays a critical role in ensuring housekeeping service levels meet and exceed Rosewood, Forbes, and LQA standards while supporting smooth operations, strong team performance, and consistently excellent guest satisfaction.

Detailed Duties

• Adjust staffing plans and duty rosters according to business volume, occupancy, and operational requirements.
• Ensure all house standards, brand requirements, and service procedures are consistently applied.
• Lead the creation, rollout, and monitoring of annual training plans in coordination with senior rooms leadership and floor supervisors.
• Review training documentation, update SOPs, identify section trainers, and deliver regular hands-on coaching.
• Track the effectiveness of training initiatives and support the induction and development of new housekeeping associates.
• Handle guest complaints personally, investigate issues where needed, and follow up with guests and associates to close the loop.
• Build a supportive and flexible working relationship with colleagues to help deliver a seamless guest experience.
• Assist in performance reviews and help maintain productive relationships with suppliers and service providers to ensure quality expectations are met.
• Promote a positive, motivated, and team-oriented environment while supervising housekeeping associates and contractors.
• Apply grievance, disciplinary, and fair-treatment procedures correctly and consistently.
• Use communication tools effectively to share information and improve departmental workflow.
• Manage daily housekeeping activity across guest floors, public areas, and back-of-house locations.
• Carry out spot checks and follow up on issues requiring corrective action.
• Rotate duties with the public area supervisor to maintain broad familiarity with the department.
• Review guest arrival requirements in advance and ensure special setups are completed on time.
• Resolve guest concerns in a timely and appropriate manner.
• Support the Assistant Director of Rooms in the day-to-day running of the department and act in their absence when required.
• Work with the management team to maintain top-tier housekeeping performance aligned with Forbes, LQA, and Rosewood standards.
• Ensure schedules are entered into the payroll system and that reports and attendance records are submitted to T&C on time.
• Complete special projects and tasks assigned by the Assistant Director of Rooms.
• Ensure preventive maintenance and general cleaning are completed properly in rooms, corridors, and public areas.
• Supervise daily room allocation and assignments.
• Inspect VIP rooms, guest floors, floor pantries, and other areas every day.
• Make sure equipment, carts, and baskets are properly cared for and used correctly.
• Report equipment or facility faults to Engineering and follow through until resolution if further action is needed.
• Maintain high cleaning standards throughout all floors and public spaces.
• Monitor par levels for linen, cleaning products, and guestroom supplies.
• Conduct inventories for linen, guest supplies, machinery, and chemicals, and recommend ways to reduce loss and damage.
• Order public area cleaning chemicals, cleaning supplies, and guest supplies based on stock inventory.
• Coordinate carpet and upholstery maintenance.
• Ensure all associate equipment remains in good working condition.

Requirements

• Proven experience managing housekeeping operations in a luxury hospitality environment.
• Strong knowledge of housekeeping standards, procedures, and service quality expectations.
• Ability to lead, coach, and supervise teams and contractors effectively.
• Experience with training planning, SOP development, and staff induction.
• Capability to handle guest complaints, investigate issues, and drive service recovery.
• Solid coordination skills for working with other departments, suppliers, and service providers.
• Good understanding of inventory management, maintenance follow-up, and operational reporting.
• Ability to work across multiple areas of the property and maintain high attention to detail.
• Familiarity with luxury brand standards, including Forbes, LQA, and similar benchmarks.
• Strong communication, organization, and problem-solving skills.

Perks & Benefits

• Competitive compensation and benefits package.
• High-quality accommodation in prime areas of Lusail and The Pearl.
• Birthday day off.
• Personalized growth plans.
• Ongoing learning and development support.