Job description

Position Summary

The Executive Director of Operations is a senior leadership role focused on keeping the organization running smoothly, profitably, and in line with long-term business goals. This position sets operational direction, leads cross-functional teams, strengthens processes, and makes sure everyday execution supports the company’s wider strategy.

Key Responsibilities

Direct the organization’s daily operations across departments and business units.
Create, refine, and roll out operational policies, procedures, and standards that advance company objectives.
Improve efficiency, productivity, and cost control by spotting and acting on operational improvement opportunities.
Track KPIs and other operating metrics to confirm business targets are being met.
Work with senior leadership to shape and deliver strategic initiatives.
Handle operational budgeting, forecasting, and allocation of resources for stronger performance.
Maintain adherence to internal policies, industry regulations, and quality benchmarks.
Identify operational exposures and put mitigation plans in place to protect business continuity.
Lead change efforts and ongoing process improvement programs.
Coordinate teams across functions to ensure business activities are executed smoothly.
Oversee workforce planning, team development, and performance management within operational groups.
Assess and introduce technology tools that improve operational effectiveness.
Develop and sustain productive relationships with clients, vendors, partners, and other key stakeholders.
Prepare operational summaries and present performance insights to executive leadership and the board.

Qualifications

The ideal candidate should hold a bachelor’s degree in Business Administration, Operations Management, Management, Finance, Engineering, or a related discipline. An MBA is preferred.

Applicants should bring 8 to 15 years of progressive experience in operations management, including senior leadership exposure. Experience leading large operational functions and coordinating cross-functional teams is essential.

Strong knowledge of business operations, process improvement, and organizational development is required, along with hands-on experience in budgeting, financial analysis, and performance management. The role also calls for excellent leadership, communication, negotiation, decision-making, analytical, and problem-solving abilities, plus the capacity to manage multiple priorities in a fast-paced environment.

Preferred Skills

Strategic planning and organizational transformation experience.
Familiarity with Lean, Six Sigma, Agile, or similar operational excellence frameworks.
Solid project management and change management capability.
Exposure to enterprise systems and business process automation.
Ability to lead and motivate diverse teams across multiple locations.

Compensation & Benefits

Competitive executive salary with incentive programs.
Performance-linked bonuses.
Health, dental, and vision coverage.
401(k) retirement plan with company contribution matching.
Paid leave and company-recognized holidays.
Access to professional development and leadership training.
Opportunities for growth within executive leadership.