Executive Director of Operations

Position Summary

The Executive Director of Operations is a senior leadership role focused on keeping the organization running smoothly, profitably, and in line with long-term business goals. This position sets operational direction, leads cross-functional teams, strengthens processes, and makes sure everyday execution supports the company’s wider strategy.

Key Responsibilities

• Direct the organization’s daily operations across departments and business units.
• Create, refine, and roll out operational policies, procedures, and standards that advance company objectives.
• Improve efficiency, productivity, and cost control by spotting and acting on operational improvement opportunities.
• Track KPIs and other operating metrics to confirm business targets are being met.
• Work with senior leadership to shape and deliver strategic initiatives.
• Handle operational budgeting, forecasting, and allocation of resources for stronger performance.
• Maintain adherence to internal policies, industry regulations, and quality benchmarks.
• Identify operational exposures and put mitigation plans in place to protect business continuity.
• Lead change efforts and ongoing process improvement programs.
• Coordinate teams across functions to ensure business activities are executed smoothly.
• Oversee workforce planning, team development, and performance management within operational groups.
• Assess and introduce technology tools that improve operational effectiveness.
• Develop and sustain productive relationships with clients, vendors, partners, and other key stakeholders.
• Prepare operational summaries and present performance insights to executive leadership and the board.

Qualifications

The ideal candidate should hold a bachelor’s degree in Business Administration, Operations Management, Management, Finance, Engineering, or a related discipline. An MBA is preferred.

Applicants should bring 8 to 15 years of progressive experience in operations management, including senior leadership exposure. Experience leading large operational functions and coordinating cross-functional teams is essential.

Strong knowledge of business operations, process improvement, and organizational development is required, along with hands-on experience in budgeting, financial analysis, and performance management. The role also calls for excellent leadership, communication, negotiation, decision-making, analytical, and problem-solving abilities, plus the capacity to manage multiple priorities in a fast-paced environment.

Preferred Skills

• Strategic planning and organizational transformation experience.
• Familiarity with Lean, Six Sigma, Agile, or similar operational excellence frameworks.
• Solid project management and change management capability.
• Exposure to enterprise systems and business process automation.
• Ability to lead and motivate diverse teams across multiple locations.

Compensation & Benefits

• Competitive executive salary with incentive programs.
• Performance-linked bonuses.
• Health, dental, and vision coverage.
• 401(k) retirement plan with company contribution matching.
• Paid leave and company-recognized holidays.
• Access to professional development and leadership training.
• Opportunities for growth within executive leadership.