Executive, Customer Success (Market Insights)

About NIQ

NIQ/GFK is a global leader in measurement and data analytics, providing a comprehensive and reliable perspective on consumers and global markets. Our insights empower consumer goods manufacturers, technology, durable goods producers, and retailers to navigate a complex marketplace for innovation and expansion. Leveraging proprietary data alongside other sources, we equip clients worldwide to understand current and future market conditions and take informed actions. Operating in over 90 countries and serving more than 90% of the global population, NIQ is at the forefront of market intelligence.

We value diversity and are an Equal Opportunity/Affirmative Action employer committed to fair practices without discrimination on any protected basis.

Role Overview

The Customer Success Executive plays a critical role in the successful introduction and adoption of the gfknewron platform, a proprietary tool by NIQ/GfK. This role is focused on engaging client users during trial phases and converting them to committed customers, emphasizing driving user adoption, satisfaction, and deepening client relationships. A strong understanding of the technology and consumer goods industries is essential, along with consistent interaction with client stakeholders to foster long-term partnerships. For key accounts, the role also involves identifying growth opportunities and collaborating with sales teams to expand offerings.

Key Responsibilities

• Position yourself as a strategic partner to local and regional clients.
• Serve as an internal and external innovation driver, facilitating rapid adaptation to shifting market demands.
• Maintain thorough expertise in relevant industries, products, and distribution channels.
• Deliver comprehensive consulting services, including insights, analytics, and thought leadership, to create client value.
• Own client relationships within the Customer Success team, managing communication and engagement.
• Establish and nurture a broad network within client organizations to maximize business potential.
• Lead Joint Business Plan processes by aligning client goals, defining success metrics, and collaborating across teams to integrate analytics and data quality.
• Conduct Quantified Business Opportunity and Client Review meetings to assess service delivery, highlight outcomes, and align plans with evolving client priorities.
• Manage POS-related data interactions, drive adoption and engagement of the gfknewron platform within client teams, and ensure effective onboarding and training tailored to client needs.
• Identify potential growth opportunities during routine engagements and coordinate these leads with the Account Development team.
• Act as the voice of the customer internally, ensuring client needs related to data quality or reporting are promptly addressed.
• Serve as industry and category expert for assigned segments.
• Coordinate client services at local and regional levels.
• Collaborate on cross-selling and upselling initiatives as part of client growth strategies.
• Support renewal efforts by demonstrating measurable business outcomes and value delivered.
• Maintain certification in the gfknewron suite and possess detailed knowledge of the POS proposition.
• Stay current with market trends and platform updates to offer informed guidance.
• Collect client feedback to inform product development and operational improvements.
• Work closely with account management throughout sales and renewal cycles to identify opportunities.
• Partner with other business units to unveil strategic assignment possibilities.
• Oversee quality control to maintain the GfK seal of quality across deliverables.

Qualifications

• Bachelor’s degree in Business, Marketing, Statistics, or related field.
• Consultancy experience is highly preferred.
• At least 1 to 3 years working in Market Research, Product Marketing, or Business Development, particularly in Home & Lifestyle, Consumer Durables, or Technology sectors.
• Fluency in English with strong presentation and communication capabilities.
• Client-focused mindset with proactive collaboration across multiple disciplines.
• Effective decision-making skills to achieve client results and organizational goals.
• Ability to drive results in diverse cultural and professional settings.
• Demonstrates passion, dedication, eagerness to learn, creativity, and entrepreneurial spirit.

Additional Information

• Flexible work environment.
• Volunteer time off opportunities.
• Access to online learning platforms.
• Employee Assistance Program to support wellbeing.

NIQ employs AI to enhance recruitment processes while upholding principles of fairness, transparency, and human oversight. All final hiring decisions are made by people, and accommodations are available if requested.

Commitment to Diversity and Inclusion

NIQ fosters an inclusive atmosphere that reflects the diversity of communities served. Employment decisions avoid discrimination on any protected characteristic, encouraging those who align with these values to join the team.