Senior Insights Manager

Role Overview

This position involves managing client relationships and fulfilling research needs while identifying opportunities for cross-selling and upselling. The role requires expertise in various research methodologies such as Customer Satisfaction (C-SAT), Market Share (MS), Brand Health tracking, Usage & Attitude (U&A) studies, among others.

Key Responsibilities

• Build and maintain strong relationships with key clients to understand and address their research requirements.
• Identify and develop new business opportunities through upselling and cross-selling within existing client accounts.
• Supervise and guide team members across all phases of research projects including questionnaire design, data analysis, report development, and client presentations, incorporating AI tools to enhance project execution.
• Provide expert advice on project execution, communicate progress updates to clients, and coordinate with internal departments for data collection and processing.
• Manage client inquiries and complaints effectively, ensuring positive stakeholder engagement and consultation.

Candidate Qualifications

• Minimum of 9 years of relevant experience in market research focusing on quantitative projects.
• Deep understanding of diverse research techniques facilitating clear communication with clients and accurate data representation.
• Proficiency in technical research aspects to support internal discussions and client interactions.
• Strong numerical abilities and familiarity with analysis tools for interpreting data.
• Capability to influence clients and build lasting, sustainable relationships.
• Excellent communication skills with a client-focused approach.
• Advanced skills in developing and delivering compelling presentations to share insights and actionable recommendations confidently.
• Demonstrates maturity and innovative problem-solving when managing crises.
• Experience working in culturally diverse environments handling multiple internal and external stakeholders.
• Preferably candidates with direct knowledge or work experience in the Qatar market, either from client or agency perspectives.

Benefits and Work Environment

• Opportunity to work within an international and multicultural environment.
• Access to continuous learning platforms, mentorships, and educational resources for professional development.
• Potential for career advancement within the organization.
• Employee Assistance Program available to all staff levels.
• Life insurance coverage.
• Hybrid work model allowing flexible working arrangements.
• Additional perks include flexible working hours, volunteer leave, and access to learning platforms.

Additional Information

The company integrates artificial intelligence tools at various recruitment stages—such as resume screening, candidate evaluation, interview scheduling, and job matching—aimed at improving efficiency and ensuring unbiased, consistent evaluation based on job-related criteria. Human decision-making remains central to the hiring process with regular reviews to mitigate AI-driven biases. Candidates can request accommodations or human review where permitted by law through contacting the local HR representative.

Company Profile

The employer is the world's foremost consumer intelligence organization, formed through a 2023 merger combining two leading market insight companies with extensive global presence. Their expertise spans over 100 markets and a coverage exceeding 90% of the world population, offering advanced analytics through sophisticated platforms delivering comprehensive consumer and retail insights.

Diversity and Inclusion Commitment

The organization is deeply committed to fostering a diverse and inclusive workplace reflecting the communities they serve. Their employment decisions emphasize fairness and equal opportunity irrespective of race, religion, gender identity, disability, or other protected characteristics, encouraging diverse candidates to contribute towards impactful innovation.