Equipment Monitoring Operator - Operations Control Center

Role overview

This position sits within the bus operations control environment in Dubai and focuses on day-to-day monitoring of station and bus-related activities, compliance, safety, cleanliness, and service quality. The role requires constant presence across bus stations and direct coordination with the control center and operations supervisor.

Key accountabilities

• Observe bus drivers’ conduct in the field across bus stations and right-of-way areas.
• Remain available on a 24/7 basis across all bus stations as required by the operation.
• Carry out additional duties connected to the role whenever needed.
• Oversee RTA assets and make sure they are not used by unauthorized persons.
• Enforce rules by issuing fines to offenders in line with approved instructions, regulations, and procedures.
• Track investors and strategic stakeholders on a daily basis to ensure agreed tasks are completed.
• Apply management instructions, circulars, and service change orders as received.
• Verify that buses and station facilities are cleaned daily according to the approved bus-washing program.
• Coordinate closely with the control center regarding bus schedules, accident reporting, and any service disruption affecting station operations and service efficiency.
• Escalate observations from drivers and customers about station services to the operations supervisor for review and clarification.
• Receive feedback and findings from drivers and customers at stations and forward them to the relevant department through the proper process.
• Share any improvement ideas or service-quality concerns with the direct operations supervisor.
• Provide field training and practical support to new bus-station staff so they can deliver better customer service.
• Monitor health and safety procedures, along with all station equipment.

Qualifications and skills

The role requires a secondary-school education and 0 to 2 years of work experience. Candidates must be fluent in English for reading, writing, and speaking; Arabic is considered an advantage. The ideal candidate should communicate clearly, listen well, work effectively with others, be computer-literate, and handle customer and colleague relationships professionally.

Additional information

Job category: Services. Department: Buses. Employer: Roads and Transport Authority. Monthly salary: unspecified. Working pattern: full time. Nationality requirement: open to all nationalities, with preference for UAE nationals. Posting date: 30/06/2026. Closing date: 05/07/2026.