Enterprise Solutions Architect - Airtel Business Kenya

About the Role

Airtel Kenya is seeking a Solution Specialist for its Airtel Business division. The selected candidate will focus on understanding client requirements and crafting innovative technological solutions to overcome business challenges, drive revenue growth, and improve customer experiences across the suite of Airtel Business products and services.

Key Responsibilities

• Provide pre-sales technical solution design assistance for enterprise clients involving fixed data networks, business mobility, cloud, security, and value-added services.
• Collaborate with sales teams to identify, develop, and close new commercial opportunities within the Airtel Business portfolio.
• Prepare customized, high-quality technical proposals and presentations aligned with client business needs.
• Serve as a trusted advisor offering technical guidance on Airtel Business capabilities to customers and internal stakeholders.
• Ensure proposed solutions are technically sound, operationally practical, and capable of fulfilling agreed service level agreements.
• Work closely with internal teams and technology partners to develop innovative customer-centric solutions.
• Support project delivery for complex or non-standard solutions ensuring effective stakeholder engagement and successful implementation.
• Stay up to date with emerging technologies and industry trends, including SD-WAN, Cloud, Security, IoT, Collaboration, and Data Centre solutions.
• Contribute to Bid Management and enhance the Knowledge Repository to improve proposal quality and delivery efficiency.
• Consistently drive customer satisfaction through delivering quality and innovative solutions.

Qualifications and Requirements

• Bachelor's degree in Telecommunications, Computer Science, Information Technology, Engineering, or a related technical discipline.
• Professional certifications in networking, cloud technologies, project management, or service management are advantageous.
• 1 to 2 years of professional experience within telecommunications, ICT, technology solutions, or technical customer-facing roles.
• Strong comprehension of enterprise technologies such as Fixed Connectivity, SD-WAN, Cloud, Security, Data Centre, Collaboration, and IoT platforms.
• Capacity to engage with customers on detailed technical aspects effectively.
• Proficient in developing proposals, solution architecture, and technical documentation.
• Excellent analytical, problem-solving abilities, and project coordination skills.
• Strong communication, presentation, and customer interaction capabilities.
• Agile, innovative mindset with results orientation and excellent stakeholder management skills.
• Collaborative team player with a commitment to outstanding customer service.