Enterprise Customer Success Manager - AI-Driven Healthcare Solutions

About Incredible Health

Incredible Health is the leading software and AI-based healthcare career marketplace used by more than 1,500 hospitals, surgery centers, and home health organizations across the U.S. It connects over one million healthcare professionals, including nurses, technicians, and technologists, with hard-to-fill permanent roles. The platform accelerates hiring, reduces costs, and supports growth for employers while expanding career opportunities for healthcare workers. Backed by $100 million in funding from top venture capital firms, Incredible Health operates nationally with headquarters in San Francisco and supports remote employees across multiple states.

Position Overview

The role of Enterprise Client Partner within the Client Success team involves managing partnerships with hospitals and health systems to achieve workforce objectives. Reporting to the Director of Client Success, you will guide strategic adoption of AI tools, optimize recruitment processes, and foster executive relationships to deliver a seamless client experience. This fully remote position accepts candidates in specified U.S. states.

Key Duties

• Drive value generation and client retention across a portfolio using Incredible Health’s Career Marketplace and Lyn AI platform.
• Act as a strategic consultant post-onboarding, optimizing hiring workflows, deploying new features, and aligning with workforce objectives.
• Conduct executive-level engagement including regular business reviews and follow-ups.
• Utilize AI daily, creating automated agents and workflows to enhance reporting, insights, and client operations.
• Convert complex data into actionable narratives for clinical, HR, and executive stakeholders.
• Manage multiple stakeholders across locations, resolving dependencies to ensure successful outcomes.
• Work collaboratively across departments to unify client experiences and incorporate feedback into product enhancements.
• Operate independently with proactive communication, agility, and focus on quality delivery.

Success Metrics in First Six Months

• Establish trusted partnerships with key client leaders across multi-location health systems.
• Become adept in delivering AI-powered solutions and guiding clients in workflow and AI adoption.
• Develop clear, agreed success plans aligned with hiring priorities and organizational goals.
• Consistently translate data to actionable recommendations improving hiring speed and quality.
• Demonstrate autonomy through effective executive reviews, collaboration, and portfolio management.

Required Qualifications

• Minimum three years in client success, consulting, sales, or account management with enterprise healthcare clients, including proven retention and growth.
• Experience consulting senior executives with measurable outcomes.
• Track record meeting or exceeding revenue retention and expansion goals.
• Proficiency as an AI-forward practitioner building automations to enhance workflows and client results.
• Expertise in change management and facilitating healthcare AI adoption with clear guidelines.
• Analytical aptitude to distill complex data into clear insights and next steps.
• Highly organized, self-driven, calm under pressure, and skilled at prioritizing in dynamic settings.
• Preferred background in healthcare technology, nursing, or recruitment.
• Willingness to travel up to 25% annually.

Ideal Candidate Profile

• Proven success in building strategic, renewing client relationships within large healthcare systems.
• Confident communicator adept at engaging senior leaders and gaining buy-in.
• Enthusiast for daily AI use and creating automations for smarter work.
• Experienced in managing stakeholder complexity within multi-site organizations.
• Comfortable working amid ambiguity and rapid changes, employing curiosity and urgency.
• Enjoys collaborative team environments and values workplace humor and community.

Benefits and Company Culture

• Fast-paced environment with constant new challenges.
• Meaningful impact supporting healthcare professionals.
• Diverse, high-caliber team including medical and technology experts.
• Competitive compensation aligned with experience.
• Comprehensive medical, dental, and vision benefits with shared premiums.
• Potential commission or equity opportunities.
• Unlimited vacation policy and generous family leave.
• Inclusive hiring welcoming underrepresented backgrounds.
• Emphasis on culture, camaraderie, and enjoyment at work.

Equal Opportunity and Security

Incredible Health is an equal opportunity employer committed to nondiscriminatory hiring practices and inclusion. Reasonable accommodations for disabilities in the hiring process are available upon request. The company maintains strict security protocols to avoid recruitment fraud and protects candidates' personal information throughout the application journey.