Enterprise Customer Success Manager

Role overview

This opportunity is shared on behalf of a partner organization that will handle applications and all subsequent hiring steps. The employer is seeking an Enterprise Customer Success Manager in Ireland.

The role is centered on enterprise client engagement and focuses on helping complex organizations adopt and expand sophisticated IT solutions. You will serve as a strategic advisor to senior decision-makers, supporting onboarding, product adoption, and scaling across cloud, infrastructure, and open-source environments. The position blends account leadership with close coordination across technical and operational teams to create measurable business impact. You will look for expansion opportunities, reduce customer risk, and strengthen retention across a varied account portfolio. In this fully remote, globally distributed setup, you will work closely with Sales, Engineering, and Support teams. It is well suited to someone motivated by enterprise technology, customer outcomes, and long-term value creation.

Key accountabilities

• Own the onboarding and adoption process for enterprise accounts, helping ensure complex products and platforms are implemented effectively across cloud, infrastructure, and open-source environments.
• Develop and sustain trusted partnerships with senior client stakeholders, serving as their main strategic point of contact.
• Oversee a portfolio of enterprise customers, working with Sales to surface risks, renewal opportunities, and expansion potential.
• Coordinate work across Engineering, Support, and Field teams to deliver customer success plans and remove obstacles.
• Conduct regular customer success reviews, monitoring KPIs, product adoption, and account health.
• Represent customer needs internally and help shape product direction, documentation, and service enhancements.
• Manage reactive customer requests and drive timely resolution through the appropriate escalation paths.
• Create and run customer engagement initiatives that improve adoption and increase long-term value realization.

Requirements

• At least 5 years of experience in Customer Success, Account Management, Consulting, or Technical Pre-Sales in enterprise IT settings.
• Solid knowledge of IT infrastructure, cloud technologies, Linux, networking, storage, security, or closely related areas.
• Native-level French and strong English communication skills.
• Demonstrated ability to manage complex customer relationships and translate technical topics for both technical and non-technical audiences.
• Experience working with cross-functional teams and improving internal processes.
• Clear understanding of the enterprise customer lifecycle, including onboarding, adoption, retention, and expansion.
• Comfort with agile ways of working and structured project delivery methods.
• Experience with CRM platforms such as Salesforce and task tracking tools such as Jira is advantageous.
• Strong presentation, communication, and relationship-management skills.
• Analytical approach with the ability to prioritize effectively and perform under pressure.
• Team-oriented mindset and experience working in globally distributed environments.

Benefits

• Fully remote working arrangement within the EMEA region as part of a globally distributed team.
• Annual bonus tied to performance, along with compensation review cycles.
• Annual learning and development allowance equivalent to USD 2,000.
• Paid annual leave, maternity leave, paternity leave, and access to an employee assistance program.
• Stock options and long-term incentive alignment.
• Chances to travel internationally for team sprints and company events.
• Travel support and upgrades for global gatherings.
• Recognition initiatives and rewards linked to performance.
• Remote-first culture focused on autonomy, trust, inclusion, and collaboration.

Additional information

This role is part of a recruitment workflow that uses AI-assisted matching to help identify candidates whose profiles align closely with the core requirements. Shortlisted profiles are then passed to the hiring company, which manages interviews, assessments, and final hiring decisions internally.

Data privacy notice

By submitting an application, candidates consent to processing of personal data for evaluation and sharing with the hiring employer, based on legitimate interest and pre-contractual measures under applicable data protection laws, including GDPR. Applicants may exercise data rights such as access, rectification, erasure, and objection at any time.

AI tools may be used in parts of the hiring workflow, including resume review, application analysis, and detection of inconsistencies or verification signals in submitted materials. These tools support the recruitment team but do not replace human judgment; final hiring decisions remain human-led. Candidates can request more information about data processing if needed.