Enterprise Account Director

About the Company

ALTOUR is a globally recognized corporate travel management business and operates as part of Internova Travel Group. With a team of more than 1,000 people and operations spanning over 80 countries, the company focuses on simplifying complex travel management so clients can represent their brands effectively. Its culture emphasizes innovation, collaboration, and technology-driven solutions that help both clients and employees succeed.

Role Overview

The Enterprise Account Director will oversee a portfolio of high-value enterprise customers. This position is focused on building senior-level relationships, improving retention, creating growth opportunities, and coordinating internal and external stakeholders across global service delivery. The role requires strategic thinking, commercial judgment, and the ability to manage complex global travel programs.

Key Responsibilities

• Manage executive relationships across a portfolio of enterprise clients to support satisfaction, retention, and revenue expansion.
• Represent the customer internally and coordinate with operations, program optimization, sourcing, finance, technology, and leadership teams.
• Create account strategies, roadmaps, and commercial plans aligned with each client’s global travel needs.
• Identify growth opportunities through upsell, expansion, and whitespace discovery in coordination with sales and partner leadership.
• Work with regional and in-country partner agencies to deliver a consistent service experience across markets.
• Support the rollout of new countries and regions while maintaining adoption of global standards.
• Ensure online and offline servicing models are aligned through strong cross-functional execution.
• Maintain global operational alignment so local delivery fits into the wider enterprise framework.
• Address regional differences in regulation, culture, content, servicing, and supplier setup while protecting global consistency.
• Monitor how booking channels, traveler behavior, supplier content, and service workflows affect enterprise data quality.
• Anticipate and respond to content disruption such as NDC, GDS fragmentation, and supplier-direct strategies.
• Advise clients on industry change, emerging technology, and innovation in global travel programs.
• Lead executive reviews on performance, cost control, sustainability, traveler experience, and innovation.
• Track and improve SLAs, KPIs, and commercial commitments.
• Handle executive reporting, quarterly and monthly business reviews, and forecasting.
• Help develop account management playbooks and support peer mentoring.

Candidate Profile

This role is designed for someone who has managed large, high-value enterprise accounts in complex or global environments and has experience scaling programs across multiple countries. The right person will combine strong commercial thinking with deep knowledge of corporate travel operations, sourcing, servicing models, and technology. Success in this role also depends on executive presence, diplomacy, adaptability, and the ability to work well in a matrixed, partner-led environment.

Pay and Benefits

The role may qualify for incentive pay, commission, a bonus, or a discretionary bonus depending on company financial results and individual performance.

Benefits include the option of two medical plans and two dental plans, vision coverage, flexible spending accounts, company-paid life insurance and AD&D, optional additional life and AD&D coverage, disability insurance, paid parental leave, paid time off, a 401(k) plan with company match, discounted employee travel, access to LinkedIn Learning webinars and courses, discounted pet insurance, and discounts on auto, home, and renters insurance.

Equal Opportunity

Internova Travel Group is an equal opportunity employer and does not base employment decisions on age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected class.

Additional Information

The salary range in the posting is intended to meet pay transparency requirements across U.S. locations. Starting pay is influenced by experience, geographic location, budget, and other business factors. If the role is considered for candidates outside the U.S., compensation will reflect the local market where the person works.

This position is not described as an internship, and no duration or start date is provided.

A privacy policy for prospective employees is referenced in the source material.