English C1 Customer Support Consultant (South Africa, Remote)

About the company

SupportYourApp is an international support-as-a-service provider that has worked with technology businesses and major brands such as MasterCard, Calm, and MacPaw since 2010. The company serves clients across 30+ countries, offers secure customer and technical support worldwide, and operates in 60 languages across a wide range of industries.

This role offers the chance to join a global team supporting SaaS, software, and hardware products while working from home in a multicultural and multilingual setting.

Role overview

As a Customer Support Consultant, you will help customers through multiple communication channels, resolve issues efficiently, and contribute to a service culture focused on quality, responsiveness, and customer satisfaction. The company uses a people-first management style and values continuous learning, accountability, and collaboration.

Key responsibilities

• Provide high-quality support to customers through phone calls, live chat, and email.
• Respond to customer questions, troubleshoot concerns, and keep customers informed with timely updates.
• Pass more complex cases to the relevant internal team when needed.
• Support basic user acceptance testing activities when required.
• Develop and maintain strong, long-term relationships with customers.
• Stay current with new tools, systems, and technologies.
• Protect sensitive customer information and handle it securely.
• Use modern customer satisfaction practices to improve service quality.
• Maintain a solid understanding of client products and work toward KPIs.
• Coordinate with developers and other cross-functional specialists.

Required profile

• Strong English communication skills at C1 level for both speaking and writing.
• At least 6 months of prior experience in customer support.
• A customer-oriented mindset and a genuine willingness to assist others.
• Ability to juggle several conversations and priorities while staying detail-focused.
• Good problem-solving and organizational abilities.
• Comfort working independently and managing personal workload.
• Flexibility and confidence in a fast-moving environment.
• Comfort with technology and the ability to test and troubleshoot basic technical issues.
• Positive, proactive, and accountable approach to work.
• Own computer with at least 8 GB RAM and a reliable internet connection of at least 50 Mbps download and 40 Mbps upload.

Nice to have

• Experience using CRM systems.

Benefits

• Fixed working hours from Monday to Friday, 7:00 AM to 4:00 PM GMT+2 (Africa/Johannesburg).
• Fully remote work arrangement.
• International and inclusive work environment.
• Compensation paid in USD.
• Referral rewards for recommending friends.
• Support for work-life balance.
• Leadership focused on employee growth and long-term cooperation.
• Opportunities for personal and professional development.
• Trust-based culture with no time-tracking requirement.

Additional information

Benefits and working conditions can differ depending on whether the engagement is as an employee or an independent contractor. The final compensation, benefits, and work terms will be set out in the agreement if selected.

The company states that it follows equal treatment principles and does not discriminate on any legally protected grounds.

Personal data will be processed in line with the company’s Candidate Privacy Notice.

If selected, you will collaborate with a team of more than 1,300 specialists already delivering customer experiences with SupportYourApp.

Applicants are encouraged to send their CV in English.