English C1 Customer Support Consultant (South Africa, Remote)

About the company

SupportYourApp is an international provider of intelligent support services, working with technology brands and industry names such as MasterCard, Calm, and MacPaw. Since 2010, the company has helped organizations across more than 30 countries deliver secure customer and technical support. Its global operations cover clients in 60 languages across a wide range of industries.

Role overview

This opportunity is for a Customer Support Consultant who will work from home in a multicultural, multilingual environment. The position is designed for someone who enjoys solving customer problems, learning new tools, and growing through a people-first management style.

What you will do

• Provide high-quality assistance to customers by phone, chat, and email.
• Respond to questions, resolve issues, and keep customers informed with timely updates.
• Pass complex cases to the right internal team when needed.
• Support basic user acceptance testing tasks whenever required.
• Develop strong long-term relationships with customers.
• Stay current with changing tools and technologies.
• Protect sensitive customer information and handle it carefully.
• Use modern customer happiness practices in daily work.
• Maintain strong knowledge of the client’s product or service and work toward KPI targets.
• Collaborate with developers and other cross-functional specialists.

What you need to succeed

• Strong English communication skills at C1 level for both speaking and writing.
• At least 6 months of customer support experience.
• A customer-first mindset and a genuine willingness to help.
• The ability to juggle several conversations and priorities without losing accuracy.
• Solid problem-solving and organizational abilities.
• Comfort working independently and managing your own tasks.
• Flexibility and confidence in a fast-moving environment.
• Technical comfort with testing and resolving basic issues.
• A positive, proactive, and accountable approach.
• A personal computer with at least 8 GB RAM and a stable internet connection with minimum 50 Mbps download and 40 Mbps upload.

Nice to have

Experience using CRM platforms will be considered an advantage.

Benefits

• Fixed working hours: Monday to Friday, 7:00 AM to 4:00 PM, GMT+2 (Africa/Johannesburg).
• Fully remote work opportunity.
• An inclusive international workplace.
• Compensation paid in USD.
• Referral rewards for recommending friends.
• Support for a healthy work-life balance.
• Leadership that values development and long-term cooperation.
• Room to grow and develop professionally.
• A trust-based culture with no time-tracking requirement.

Additional terms

The benefits and conditions listed above may differ depending on the type of engagement. Some perks usually apply to employees, while independent contractors may not qualify for all of them. Final compensation, benefits, and working terms will be specified in the agreement if you are selected.

Equal opportunity and privacy

The employer states that all candidates are treated equally and discrimination on any legally protected basis is not allowed. Personal data will be handled according to the company’s Candidate Privacy Notice.

Who this role is for

This position is suited to proactive support professionals who enjoy solving problems, improving customer satisfaction, and delivering excellent service from a remote setup.