Engineer Trainee – IT Service Desk at Cognizant | Freshers Welcome | Bengaluru
Bengaluru, Karnataka, India · Full Time
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- Experience
- Any
- Salary
- INR 400,000 – INR 400,000 / year
- Openings
- 1
- Posted
- 53 minutes ago
- Work mode
- In office
- Education
- B.E/B.Tech
- Eligibility
- Open exclusively to Indian nationals who are fresh graduates from the 2023 batch holding a full-time B.E./B.Tech degree or equivalent, with at least 50% academic marks in applicable educational stages. Flexibility in location, shift, and technology is required. Background verification clearance is…
- Resume
- Required to apply
Where you'll work
Job description
About the Opportunity
Cognizant is recruiting fresh graduates for the role of Engineer Trainee in the IT Service Desk across multiple cities including Bengaluru, Chennai, and Kolkata, India. This position offers a salary package of ₹400,000 per annum and requires candidates to be flexible regarding work locations, shift timings, and associated technologies. This is a full-time, onsite role suited for candidates from the 2023 B.E./B.Tech batch or equivalent degrees.
Educational and Eligibility Criteria
- Applicants must hold a full-time undergraduate degree such as B.E./B.Tech in any specialization from the 2023 graduating batch.
- Minimum academic qualification includes securing at least 50% marks in Class X, XII or Diploma, and the undergraduate program.
- Only Indian nationals are eligible to apply.
- Cognizant's final onboarding remains conditional upon the successful completion of background verification processes.
Primary Responsibilities
- Deliver first-level technical support and assistance, addressing various IT-related queries and issues faced by end-users.
- Maintain detailed logs and track all support tickets, ensuring thorough documentation and timely resolution.
- Diagnose and troubleshoot hardware and software issues to reduce system downtime.
- Partner with other IT teams to escalate and resolve complex technical problems promptly.
- Create and update knowledge base articles to support self-service options and streamline issue resolution.
- Exhibit client-centric behavior while liaising with users from diverse backgrounds and global locations.
- Communicate clearly and effectively, both verbally and in writing, with clients demonstrating strong technical awareness.
- Work shifts as scheduled and perform duties from the office premises.
Post-Joining Support and Benefits
- Night shift allowance will be provided as per project guidelines.
- Transportation facilities in the form of company-arranged cabs for safe pick-up and drop-off are offered.
- Rewards and recognition programs in place for high-performing employees to motivate excellence.
Additional Information
Since this position is designated for freshers, no prior professional experience will be taken into consideration.
The application window closes on January 5, 2024. Only candidates selected post shortlisting will be contacted for subsequent stages.