Emergency Room Registrar - Full-Time Night Shift

Overview

The Emergency Room Registrar plays a vital role in managing patient admissions in the Emergency Department, ensuring all patient information is gathered accurately, insurance is verified, and privacy is maintained.

Key Responsibilities

• Welcome patients and their families courteously, providing a positive initial experience.
• Carry out patient registration by collecting personal, insurance, and medical details and verifying the accuracy of these records.
• Secure all necessary signatures and clarify consent forms as required.
• Confirm insurance eligibility and handle billing questions, including collecting co-payments or deductibles.
• Record patient information with precision, handling special cases where patients are unable to sign documents.
• Ensure correct patient identification through armbands and promptly inform clinical staff about patient arrivals.
• Coordinate communications with different departments during emergencies and monitor patient waiting times.
• Fulfill additional assigned responsibilities, adhering to organizational policies and maintaining consistent attendance.

Qualifications

• Preferred post-secondary education in medical or healthcare administration.
• Between zero and two years of experience within healthcare or customer service roles.
• Excellent communication and customer service aptitude, with a sound understanding of insurance verification processes.
• Experience or familiarity with electronic health record (EHR) systems and meticulous attention to detail.
• Ability to manage confidential information with professionalism and demonstrate effective interpersonal skills, especially under stress.