Emergency Call Center Operator (m/f/d) – Career Changers Welcome!

About the Role

Join our team at the emergency call center in Kaiserslautern if you seek a meaningful career where you can support people during critical situations. If you can maintain calm under pressure, focus on your tasks, and make responsible decisions, this job fits you perfectly.

Key Responsibilities

• Answering and processing incoming emergency calls
• Coordinating deployment of emergency personnel and technical services
• Recording incidents and actions taken
• Communicating with clients, authorities, and emergency teams
• Monitoring alarm and security systems

Compensation

Hourly wage ranges between 18 and 25 euros, depending on qualifications and area of responsibility.

Application Process and Additional Information

• Submit your CV or a brief message with contact details and availability; application receipt will be confirmed.
• If you do not have the official §34a certification, we provide guidance on courses and examination dates to ensure you become quickly operational.
• Participate in a brief phone or in-person interview to discuss workplace, working hours, and next steps.
• Receive a structured onboarding including practical training and mentoring by experienced colleagues.
• Begin working as part of the team with ongoing feedback and opportunities for further education.