Emergency Call Center Operator (m/f/d) – Career Changers Welcome!

About the Role

Are you seeking a meaningful profession where you can assist people in crucial moments? Do you stay calm under pressure, maintain focus, and confidently make responsible decisions? Join our emergency call center team in Lüneburg and support the reception, handling, and coordination of emergency and service calls.

Key Responsibilities

• Answer and process incoming emergency calls promptly and accurately.
• Coordinate deployment of emergency personnel and technical services efficiently.
• Record incidents and the actions taken in detail.
• Communicate effectively with clients, authorities, and emergency teams.
• Monitor alarm and security systems to ensure safety.

Compensation

The position offers a wage between 18 and 25 euros per hour, depending on qualifications and assigned area.

Application Process and Onboarding

• Submit your resume or a brief message including your contact information and availability.
• If you lack the §34a qualification, we provide guidance on training courses and exam dates to enable you to become operational quickly.
• Participate in a brief phone or in-person interview covering work location, schedule, and subsequent steps.
• Receive structured onboarding with practical training and mentorship from experienced colleagues.
• Begin working within the team, with opportunities for feedback and continuing education.
• We warmly welcome applicants from different professions looking for a change.