E-Commerce Shopify CRM AI Integration & Inventory Specialist

Company Background

The Label is a luxury multi-brand modest fashion retailer specializing in abayas, modest wear, and Khaleeji fashion. The brand collaborates with local and regional designers and is expanding its retail operations, seeking organized and dependable team members to help manage daily functions.

Role Overview

This specialist role focuses on overseeing Shopify product management, maintaining website content, managing CRM and customer data, ensuring precise online stock information, and enhancing e-commerce workflows. Additionally, it involves implementing AI tools such as ChatGPT and Claude for optimizing descriptions, SEO, segmentation, and workflow automation, along with coordinating between physical inventory and online sales operations.

Key Responsibilities

• Upload and maintain product details on Shopify, including accurate titles, descriptions, pricing, sizes, colors, quantities, categories, images, and designer/brand affiliations.
• Update product statuses such as availability, sold-out notices, pricing adjustments, and campaign visuals including website banners.
• Ensure products are displayed online with professionalism and uniformity, aligning Shopify stock figures with physical stock and approved stock sheets.
• Collaborate with the Digital Media Specialist to obtain product photography, edited visuals, banners, and campaign graphics.
• Regularly monitor the website for issues like errors, outdated or incorrect product details, pricing inconsistencies, missing images, or product availability mismatches.
• Maintain comprehensive online stock records and coordinate closely with the Retail Manager to confirm physical stock levels.
• Document stock information including availability, sold-out products, online sales data, stock transfers, returns, and pending items, promptly reporting discrepancies or shortages.
• Support monthly stock audit processes in partnership with the Retail Manager and Junior Accountant.
• Manage CRM and customer databases sourced from POS, Shopify, e-commerce platforms, WhatsApp, Instagram, and marketing campaigns.
• Organize detailed customer profiles by collecting data such as names, contact details, purchase history, preferences, location, and source of engagement.
• Segment customers based on VIP status, purchase frequency, designer preferences, product categories, campaign engagement, and inactivity.
• Assist in orchestrating marketing campaigns via WhatsApp, email, SMS, and platforms like Klaviyo by providing accurate customer lists while maintaining data privacy and confidentiality.
• Utilize AI tools like ChatGPT and Claude to generate and improve product descriptions, SEO elements, tags, collection text, campaign language, and reporting functions.
• Investigate and recommend Shopify apps, CRM tools, AI integrations, and automation solutions to enhance processes, ensuring approval before activation or procurement.
• Confirm stock availability with the Retail Manager before fulfilling online orders to prevent overselling or stock errors and support customer order updates as required.
• Coordinate with Junior Accountant to reconcile online sales invoices and payment records.

Qualifications and Skills

• Between 2 to 4 years of professional experience in e-commerce operations, Shopify management, CRM administration, inventory control, or digital retail functions.
• Proficiency in Shopify platform management.
• Experience using CRM systems such as Klaviyo, Zoho CRM, Odoo CRM, or comparable software.
• Knowledge of customer segmentation methodologies and handling of email, WhatsApp campaigns, and customer data.
• Advanced skills in Excel and Google Sheets, essential for data handling and reporting.
• Familiarity with AI technologies including ChatGPT and Claude.
• Basic understanding of Shopify-related applications and system integrations.
• Demonstrates a keen eye for detail and accuracy.
• Preferred experience in fashion, luxury retail, perfumes, beauty industry, or multi-brand retail environments.
• Fluency in English is mandatory; Arabic language skills are considered advantageous.

Additional Guidelines and Conditions

• Strict confidentiality must be maintained regarding all customer data.
• No activation or purchase of paid applications on Shopify without prior management approval.
• Ensure the accuracy and synchronization of online stock with physical inventory.
• Coordinate all product postings, promotions, and uploads with appropriate teams before publishing online.
• Submit comprehensive weekly and monthly reports related to e-commerce activities and CRM analytics.

Compensation

The monthly remuneration ranges between 5000 and 6000 Qatari Riyals, commensurate with candidate experience.