Duty Terminal Manager

About the Organization

Adani Group is one of India’s diversified business groups, with ten listed companies and a broad national footprint in logistics and utility infrastructure. Headquartered in Ahmedabad, Gujarat, it has built a large-scale infrastructure portfolio and is known for O&M practices aligned with global benchmarks. The group also includes businesses rated in the investment-grade category, making it a notable infrastructure issuer in India.

Adani Airports Holding Limited is focused on transforming airport operations into modern, high-performance hubs that strengthen connectivity, innovation, and service delivery. Its approach emphasizes passenger-centric experiences, advanced technology, operational efficiency, sustainable development, and positive community impact across India.

Role Overview

The Duty Manager for Terminal Operations is accountable for supervising terminal activity throughout a designated shift. The role ensures seamless coordination across teams, rapid resolution of operational issues, strong passenger support, and a safe, secure, and efficient terminal environment.

Key Responsibilities

• Take charge of terminal activity during the assigned shift and keep passenger movement smooth, departures on schedule, and interdepartmental coordination effective.
• Plan staff rosters and task allocations so resources are used efficiently.
• Provide prompt assistance to passengers, handle concerns quickly, and contribute to a positive airport experience.
• Oversee reserved lounge operations and help maintain a consistently high service standard.
• Monitor trolley availability, cleanliness, and upkeep, including shopping and baggage trolleys.
• Support asset tracking and lifecycle checks by identifying defects, damage, and maintenance needs without delay.
• Coordinate the deployment and safe functioning of golf carts and inter-terminal coaches.
• Track service performance, close passenger complaints, and resolve operational gaps related to transport services.
• Lead, guide, and monitor terminal operations staff throughout the shift while ensuring discipline and performance standards are maintained.
• Ensure all team members follow established operating procedures and service standards.
• Handle vendor-facing operational matters linked to golf carts, baggage handling systems, trolleys, and inter-terminal coach services.
• Review vendor performance and correct deviations to keep service quality on track.
• Identify shift-level issues quickly and implement immediate fixes to minimize disruption.
• Work with cross-functional teams to solve complex operational problems.
• Manage emergency situations such as bomb threats, evacuations, medical incidents, and other contingencies in line with approved SOPs.
• Conduct post-incident reviews and support continuous improvement actions.
• Assist in planning and executing special events, including calendar coordination and budgeting support.
• Support VVIP movement planning by helping arrange security and coordinating with the relevant authorities for smooth execution.
• Ensure compliance with safety and security requirements during the shift and respond appropriately to incidents.
• Coordinate with security teams to address concerns and maintain a safe terminal environment.
• Improve operational efficiency by optimizing resources, controlling costs, and driving process enhancements.
• Track key performance indicators and take corrective steps when performance falls short.
• Coordinate on a shift basis with regulatory bodies, airlines, and ground-handling partners.
• Identify training needs and ensure team members attend mandatory classroom training sessions.

Stakeholder Group

Internal: Lead – Terminal Operations, Facilities, Ground Handling Supervisor, Security Supervisor, IT, HR, Finance, Quality Assurance, and Customer Service.

External: Airlines, MoCA, MCGM, BCAS, BOI, Customs, CISF, APHO, ground handling agencies, retail and food outlets, government regulators, Airport Authority of India (AAI), travel agents, car rental services, and security agencies.

Qualifications and Experience

A bachelor’s degree in Business Administration, Aviation Management, or a similar discipline is required.

Applicants should have 5 to 7 years of experience in airport terminal operations, with strong exposure to stakeholder coordination, passenger experience enhancement, and operational efficiency improvement.

Additional Information

This is a full-time, on-site role based in Ahmedabad, Gujarat, India.