Duty Manager – Front Office at Jumeirah Jabal Omar

About Jumeirah

Jumeirah is a leading name in luxury hospitality worldwide, part of Dubai Holding, with 29 properties over 11 countries across the Middle East, Europe, and Asia. Established in 1999 by launching the iconic Burj Al Arab, Jumeirah is distinguished for its beachfront resorts, city hotels, and exclusive residences, delivering sincere and generous service to guests with unique and meaningful experiences.

About Jumeirah Jabal Omar

Situated minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah blends comfort and Arabian hospitality in the Holy City. The hotel includes four towers, multiple dining options, retail outlets, a gym, executive lounge, and meeting venues. It offers scenic views of the Grand Mosque and diverse cuisine spanning Mediterranean, Persian, Middle Eastern, and Southeast Asian influences.

Role Overview

This vacancy is for the position of Duty Manager – Front Office at Jumeirah Jabal Omar. The Duty Manager will oversee front office operations to ensure they meet Jumeirah's service and strategic standards.

Key Responsibilities

• Supervise daily front office and property operations aligning with brand service standards.
• Perform regular room inspections to verify availability and adherence to operational policies.
• Facilitate departmental coordination to enhance cooperation and service quality.
• Participate in daily briefings and communications to keep teams informed and aligned.
• Manage booking processes and effectively handle overbooking situations.
• Oversee the cleanliness and presentation of lobby and entrance areas, liaising with housekeeping and concierge teams.

Candidate Profile

• Possess 3 to 5 years of experience in front office roles, with at least 1 to 2 years in a supervisory or duty manager capacity at a luxury five-star hotel.
• Strong leadership qualities, guest relations expertise, conflict resolution aptitude, and sound decision-making skills.
• Thorough understanding of front office operations, guest service standards, and hotel management systems.
• Fluency in English is essential; proficiency in additional languages is favorable.
• Excellent communication and interpersonal abilities to lead diverse teams and enhance guest experiences.

Employment Benefits

The role offers a competitive salary paid in Saudi Riyals (SAR). Additional benefits include generous food and beverage perks, discounted rates at global Jumeirah properties, comprehensive leave and health care packages, annual flights home, and other advantages tailored to attract and retain high achievers seeking a career in a world-class luxury hospitality brand.