Duty Manager - Front Office at Jumeirah Emirates Towers

About Jumeirah Group

Jumeirah is an internationally recognized leader in luxury hospitality and a division of Dubai Holding, managing an impressive portfolio of 29 properties spanning 11 countries across the Middle East, Europe, and Asia. Since launching the iconic Jumeirah Burj Al Arab in 1999, the brand has set new standards in luxury with its signature beachfront resorts, prestigious city hotels, and private residences. From the serene Maldivian island setting at Jumeirah Olhahali Island to the artistic ambiance of Jumeirah Capri Palace in Italy and the contemporary British charm of Jumeirah Carlton Tower in London, Jumeirah is synonymous with warm, attentive service and uniquely crafted experiences that delight guests globally.

About Jumeirah Emirates Towers

Situated in Dubai’s bustling business hub, Jumeirah Emirates Towers stands as one of the most recognizable hotels in the city. It features diverse dining options, a vibrant shopping and entertainment arcade with adjoining offices, and direct access to prominent landmarks such as the Museum of the Future and Dubai Metro. Since its inception in 2000, the hotel has garnered praise for its exceptional service, impressive architecture, premium location, and hallmark Arabian hospitality.

Role Overview

The role of Duty Manager at Jumeirah Emirates Towers presents an exciting leadership opportunity within the Front Office division. As the overnight management representative, the Duty Manager ensures seamless guest services and operational efficiency during night shifts.

Key Responsibilities

• Serve as the resort’s authorized manager throughout overnight hours, overseeing all Front Office activities to guarantee guest satisfaction and operational excellence.
• Monitor and enforce compliance with Front Office policies and procedures among overnight team members.
• Maintain detailed records of significant incidents and notable information within the guest feedback logs.
• Handle demanding situations such as managing overbooking scenarios, processing emergency guest visas, and liaising with other departments to maintain lobby cleanliness and standards.
• Assist Team Leaders with duties including managing group check-ins and verifying registration cards.
• Document critical incidents, evaluate guest data entry quality, and promptly escalate issues to the Assistant Front Office Manager to drive ongoing improvements.

Candidate Profile

• Possesses 1 to 3 years' experience in the Rooms Division within distinguished five-star luxury hotel brands.
• Has at least two years of leadership experience in a Front Office environment.
• Holds a Bachelor’s degree in hospitality management or a related discipline from a reputable, accredited university.
• Demonstrates strong proficiency with Opera Front Office software applications.
• Excellent command of both written and spoken English.

Benefits and Employment Perks

• Work in a supportive and inclusive culture fostering personal and professional growth.
• Access comprehensive learning and development programs with well-defined career progression opportunities.
• Benefit from opportunities for internal transfers within Jumeirah's global network.
• Enjoy colleague discounts on dining, beverages, and accommodations across Jumeirah properties worldwide.
• The company provides shared accommodation for employees.
• Comprehensive healthcare and life insurance plans are offered.
• Receive paid annual leave and a flight ticket home annually.
• Competitive, tax-free salary disbursed in UAE Dirhams (AED).