Dispatcher - Department of Public Works

Job Overview

This role entails handling both emergency and non-emergency calls and dispatches for the Department of Public Works (DPW) and associated departments within the City of Indianapolis.

Primary Responsibilities

• Answer incoming emergency and non-emergency phone calls as well as radio communications as required.
• Forward information promptly to the appropriate staff or external agencies.
• Maintain all required records, whether paper or electronic, in accordance with Central Dispatch protocols.
• Monitor United Water equipment and report any operational issues as instructed.
• Ensure that all information handled remains confidential.

Additional Duties

The list of responsibilities is not exhaustive and may be extended by management to include other tasks deemed necessary.

Qualifications

• High school diploma or equivalent is required.
• Preferably, at least one year of relevant experience.
• Strong oral and written communication skills.
• Ability to efficiently operate computer systems, radio equipment, and other related devices.
• Basic map reading skills and familiarity with Indianapolis city geography.

Work Environment

The role is performed in a dispatch center setting, consistent with industry standards for such environments.