Dispatcher

About the Role

MedSpeed is hiring a full-time Dispatcher to join our team in Hammond, IN. This position involves coordinating healthcare logistics to support the delivery of medical supplies, specimens, and materials. The shift is Monday to Friday from 12:30 PM to 8:00 PM and requires availability during holidays.

Company Overview

MedSpeed is a healthcare logistics company operating in over 30 states, yet maintaining a close-knit, entrepreneurial culture focused on teamwork, promise-keeping, and continuous improvement. Our people are central to our mission of delivering exceptional service.

Key Benefits

• Comprehensive Medical, Dental, and Vision insurance along with Flexible Spending Accounts to support you and your family.
• 401(K) retirement plan with a generous company match to help secure your financial future.
• Paid Time Off to encourage rest and work-life balance.
• Opportunities for career growth and internal promotion.
• Competitive salary reflecting the value of your contribution.

Responsibilities

• Oversee and route assigned customer orders ensuring compliance with company guidelines and performance benchmarks.
• Develop efficient delivery routes using routing technology combined with local knowledge to prioritize transports effectively.
• Answer general inquiries regarding MedSpeed's service procedures and resolve issues relating to orders through effective communication.
• Accurately log, track, and document issues using online systems aligned with company policies.
• Provide a high-quality customer experience demonstrated by positive feedback and quality evaluations.
• Collaborate with the market management team to address day-to-day routing and dispatch needs as well as contribute to process improvements.
• Maintain up-to-date knowledge of company policies, procedures, and client-specific requirements.
• Advocate and promote the MedSpeed culture in all aspects of work.

Required Qualifications

• Minimum education of High School Diploma, GED or equivalent.
• Experience working in fast-paced settings is preferred.
• Strong customer service abilities including empathy, active listening, courtesy, and helpfulness.
• Excellent verbal and written communication skills.
• Positive attitude that aligns with our core values of teamwork, dependability, and continuous improvement.
• Effective time management and multitasking capabilities.
• Commitment to punctuality and reliable attendance.
• Process-driven mindset emphasizing continuous enhancements and problem-solving.
• Collaborative approach and capability to coordinate across departments.
• Accurate and timely data entry skills.
• Proficient typing and computer literacy.