Director/Senior Director, Client Services Lead

About the Role

BlastX Consulting is seeking a strategic, trusted advisor to join as Director/Senior Director, Client Services Lead. This senior role involves leading impactful client engagements designed to create measurable business results and lasting value. The successful candidate will direct cross-functional consulting teams to ensure exceptional outcomes and seamless client experiences. The position includes responsibility for multiple client accounts, full P&L accountability, and oversight of both delivery quality and client satisfaction. Additionally, you will lead a Capability (Discipline) to foster skill development and career growth among consultants aligned with industry and client needs.

Core Responsibilities

• Lead client delivery and be accountable for success across a portfolio of accounts, ensuring projects and programs consistently provide insights and value.
• Identify opportunities to expand client partnerships and develop strategies to align with client objectives for business growth.
• Set standards for client service quality, guiding communications and coordination to ensure excellence.
• Coach and lead consulting teams with accountability and purpose, enhancing their consulting abilities.
• Build and maintain trusted relationships with client executives by understanding organizational goals and culture.
• Support clients in making informed decisions by breaking down complex challenges and providing actionable recommendations.
• Promote alignment between BlastX teams and client stakeholders to achieve shared goals.
• Drive AI integration by adopting AI-assisted workflows that accelerate delivery while ensuring responsible use grounded in human judgment.

Capability Development

• Mentor team members to advance their career pathways and consulting capabilities.
• Develop best practices, tools, and training programs to enhance expertise and client success.
• Collaborate with other Capability Leads to embed standardized practices across delivery models.

Candidate Qualifications

• Minimum 8 years’ experience in client-facing roles within management consulting or digital transformation.
• Proven track record of leading cross-functional teams in fast-paced environments.
• Strong relationship management skills including managing expectations, communicating risks, and building long-term trust.
• Commercial acumen for identifying account growth and new service opportunities.
• Analytical and impact-driven problem-solving approach.
• High-level financial and business judgement for agile decision-making.
• Excellent communication skills tailored for executive and technical audiences.
• Experience in producing or participating in thought leadership initiatives.
• Self-driven, energetic professional able to work both independently and collaboratively.
• Bachelor’s degree preferred or equivalent experience.

Work Environment & Eligibility

This is a fully remote position restricted to US-based candidates. Candidates must be authorized to work in the US without sponsorship. Remote work is expected from your home location due to the nature of this role and client commitments.

Compensation & Benefits

Salary ranges from $160,000 to $200,000 annually, commensurate with experience. The company offers a flexible PTO policy; employer-paid medical (60%), dental and vision (100%) insurance; 401(k) plan with 4% match; profit sharing; education assistance; paid parental leave; performance bonuses; and salary increases based on merit.

Additional Information

BlastX Consulting is an at-will employer and an Equal Opportunity Employer. Compensation and benefits may be adjusted based on business needs and individual performance. Agency inquiries are not being considered at this time.