Director / Senior Director, Relationship Management

About The Role

We are seeking a proactive and strategic Director or Senior Director for Relationship Management, specialized in B2B engagements, to enhance and expand client partnerships and drive revenue growth. The successful candidate will excel at problem-solving, cultivating long-term connections, managing innovative solutions, and critically supporting client relationships.

This position emphasizes robust collaboration across functions and by acting as the main point of contact and representative for zerohash's diverse clientele, including broker dealers, banks, fintech firms, merchant acquirers, neo-banks, on-ramps, and prominent non-financial brands. The role also involves managing escalations related to accounts and serving as a creative and trusted advisor internally and externally. A strong knowledge of the crypto and fintech sectors and the ability to build strategic, impactful partnerships are essential.

This is a fully remote role.

Key Responsibilities

• Establish and nurture strong relationships with key client stakeholders, such as executives, business development personnel, and technical teams, to foster collaboration and advance joint projects.
• Transform customers into advocates for zerohash, building a robust community of engaged clients.
• Coordinate efforts across sales, marketing, product, legal, and finance teams to provide seamless client onboarding and align client strategies with company objectives.
• Schedule and lead regular monthly meetings and quarterly business reviews with clients while tracking revenue performance for leadership and clients.
• Develop account-based strategic plans focusing on enablement, detailed account mapping, increasing share of wallet, upselling, and co-marketing initiatives.
• Collaborate with Engineering, Product, Sales, Finance, and Marketing to represent client feedback, influence product development, and tailor solutions to market needs.
• Identify and facilitate upselling, cross-selling, and adoption of additional services and new products.
• Lead contract and agreement negotiations ensuring alignment with corporate goals.
• Guarantee top-tier service quality measured by Net Promoter Score (NPS).
• Design and implement data-driven client satisfaction tracking reports.
• Manage client retention and contract renewals efficiently.
• Adapt and thrive in a fast-evolving environment while ensuring operational excellence through ongoing process improvements related to CRM and internal systems.

Qualifications and Experience

• Passion for zerohash’s mission and delivering an outstanding experience to high-value clients.
• Bachelor's degree or relevant equivalent experience.
• 7 to 10 years of experience in B2B relationship management or business development.
• Experience growing client partnerships, particularly in cross-selling and expansion efforts.
• Strong verbal and written communication skills, capable of simplifying complex topics.
• Excellent interpersonal abilities to build and sustain relationships internally and externally.
• Self-driven and comfortable working autonomously in a high-paced setting.
• Openness to feedback and quick implementation of improvements with a positive attitude.
• A genuine interest in relationship building, collaboration, and project management.
• Background working within multifaceted SaaS or payments ecosystems.
• Capability to translate intricate business concepts into clear discussions and structure ambiguous problems effectively.
• Willingness to travel up to 20% for client and office visits as required.
• Commitment to operational excellence and continuous partner process optimization.
• Industry experience in fintech, brokerage, payments, or cryptocurrency sectors.

Desired Attributes

• Highly motivated, proactive, and effective in fast-moving environments.
• Confident, resilient, and target-driven.
• Enthusiastic about startup culture and dynamics.
• Experienced in collaborating with product and engineering teams.

Benefits

• Comprehensive healthcare coverage including full employee premiums and partial family coverage within the U.S.
• Vision and dental insurance (U.S. employees).
• Opportunity to earn equity in the company.
• Maternity and paternity leave available after six months of employment.
• Access to WeWork All Access Membership.
• Yearly remote work stipend.
• Learning and development stipend upon completion of six months.

About zerohash

zerohash is a foremost provider of crypto and stablecoin infrastructure, serving as the foundational operating system for digital money and advancing next-generation financial services since 2017. The platform enables banks, brokerages, fintech companies, and payment firms to offer crypto trading, stablecoin payments, and tokenized asset management without building or managing complex blockchain infrastructure independently.

zerohash's core offerings include Trade, Transact, and Tokenize, allowing customers to integrate regulated crypto services, stablecoin funding and settlement, and compliant tokenized asset issuance through a single connection. By simplifying technical, regulatory, and operational challenges, zerohash empowers partners to treat digital assets as fast, programmable, and global financial primitives.

Serving prestigious clients such as Morgan Stanley, Interactive Brokers, Stripe, and BlackRock, zerohash supports millions of users worldwide through brokerage, wealth management, payment, and marketplace platforms. The company operates under stringent regulatory oversight to ensure security, risk management, and compliance.

zerohash has secured over $280 million in funding from prominent venture and strategic investors and is widely recognized in leading financial and industry media. The leadership team actively contributes insights into the evolving landscape of payments and financial infrastructure.

Company Culture

• Encouraging autonomy and ownership where employees shape their work.
• Fostering innovation and creativity to challenge industry norms.
• Valuing collaboration and collective success over individual achievements.
• Promoting continuous learning, inquiry, and personal growth.
• Emphasizing empathy and understanding towards colleagues and clients.
• Supporting adaptability and creative problem-solving in a fast-paced sector.
• Championing transparency to empower decision-making and trust.
• Upholding integrity as a cornerstone of organizational trustworthiness.

Additional Information

Be aware of impersonation scams involving recruitments: genuine communication comes from verified @zerohash.com email addresses only and does not involve unsolicited messaging through apps like WhatsApp or Telegram. Official applications are accepted solely through the company’s careers webpage. For any suspicion of fraudulent activity, contact the designated talent email for fraud reports.