Director of Service Operations

About ParEquity Group

ParEquity Group is an innovative investment organization dedicated to fostering economic development, technological advancement, and inclusive growth across South Africa and the broader African continent. The group, founded by entrepreneur Patrick Parring and backed by over four decades of business experience, operates under the principle of "People, Planet, Profit," investing heavily in sectors such as technology, renewable energy, and commercial and industrial real estate. Integrity, perseverance, and social impact are core values that guide their long-term client partnerships and value creation efforts.

Role Overview

The Director of Service Operations role is a full-time, remote position focused on managing comprehensive service delivery across ParEquity Group’s extensive portfolio and client partnerships. The position involves developing and refining service operation procedures, establishing performance benchmarks, and applying best practices to maximize customer satisfaction and efficiency. Leadership duties include directing service operations teams, monitoring performance indicators, and utilizing data analytics to enhance service quality and speed of response.

Key daily tasks encompass collaborating with various internal teams and external partners, resolving escalated issues, ensuring uniformity in service results, and participating in strategic projects that improve client experiences and align with the group's expansion goals.

Essential Qualifications

• Proficiency in managing operational processes and leading service operations improvements.
• Demonstrated success in boosting customer satisfaction through superior service and relationship management.
• Advanced ability to analyze data, track service metrics, and make informed decisions.
• Expert knowledge of service delivery systems, including framework development, SLAs, and ongoing improvement methods.
• Experience in leading remote, diverse teams within dynamic, growth-driven settings.
• Exceptional communication, stakeholder engagement, and conflict resolution capabilities.
• Familiarity with sectors such as investment, technology, energy, or property is beneficial.
• Academic background with at least a Bachelor's degree in Business, Operations Management, or a related discipline; higher degrees or certifications in service or operations management are desirable.