Director of Security

Role Summary

The Director of Security oversees and coordinates all aspects of security services and administrative functions for a designated contract site. Responsibilities include managing security operations, staff, compliance, reporting, and client relations to ensure contract requirements and quality standards are met.

Main Responsibilities

• Lead and provide training to security personnel, assessing their performance to meet client and company standards, ensuring timely completion of onsite training.
• Collaborate directly with clients at various organizational levels to maintain satisfaction and foster client retention.
• Create and manage staffing schedules securing complete coverage for all posts in alignment with contract obligations.
• Control budgetary elements such as overtime and attrition rates, offering strategic recommendations for operational improvements.
• Deliver weekly operational status reports to senior management regarding issues and updates.
• Coordinate emergency response activities by liaising with police and fire departments.
• Organize and participate in client meetings, including after-hours sessions with clients and tenant boards as required.
• Conduct daily roll calls and maintain comprehensive logs on unusual incidents and service requests.
• Manage equipment distribution to guards, maintaining accurate issuance records.
• Oversee payroll processes: time sheet collection, approval, certification, reconciliation of discrepancies, and authorization of leave requests.
• Develop and update specific post orders outlining job responsibilities for security posts.
• Identify staffing needs; coordinate recruitment and hiring activities by working with HR, including interviewing and providing final hiring recommendations.
• Administer disciplinary processes, documenting actions up to final warnings in cooperation with HR.
• Propose employment decisions such as suspensions, terminations, and transfers for HR review.
• Report all security breaches following established protocols.
• Support client and resident de-escalation efforts when necessary.
• Address and manage uniform requirements and replacements, anticipating seasonal or wear-related needs.
• Ensure proper communication and dissemination of policies and procedures among security staff.

Qualifications

• Exceptional customer service aptitude and communication skills with experience in managing client relationships.
• Preferably hold a bachelor's degree and possess knowledge of profit/loss management and client negotiation or collections.
• Demonstrated employment history with verifiable references and the ability to pass a pre-employment drug screening.
• Possession of HR 218 certification is required.
• Law enforcement background is favored.

Compensation and Benefits

• The annual salary for this position is $97,000, with pay commensurate with experience and qualifications.
• Generous paid time off including personal, holiday, and sick leave.
• Comprehensive health insurance plans covering medical, dental, and vision care.
• Participation in a 401(k) retirement investment plan.
• Life insurance coverage included.