Director of Property Management

Role Overview

The Director of Property Management & Compliance provides visionary leadership in overseeing the property management and compliance activities within a nonprofit housing portfolio. This role integrates operational management, resident satisfaction, regulatory adherence, and financial scrutiny to ensure a successful and sustainable housing portfolio.

Key Responsibilities

• Lead and guide property management operations across multiple communities to achieve occupancy, retention, financial targets, and operational excellence.
• Design and implement strategic frameworks, organizational setups, workflows, and communication channels to optimize property management functions.
• Analyze portfolio trends and propose operational, staffing, or policy refinements to enhance outcomes.
• Maintain adherence to property management policies and best practices throughout the housing portfolio.
• Ensure compliance with all relevant landlord-tenant laws, fair housing, accessibility standards, and applicable regulatory requirements.
• Oversee agency reviews, inspections, audits, and ensure prompt corrective measures are implemented.
• Provide accurate and timely reports to leadership, investors, regulators, and lenders.
• Collaborate with the Senior Compliance Manager to improve compliance training, monitoring, and reporting.
• Mentor and develop portfolio leaders and compliance professionals fostering a culture of accountability, collaboration, and resident-centric service.
• Set clear performance standards and growth plans for departmental staff, ensuring adequate training and resources.
• Partner with Finance and Asset Management teams to create annual budgets and long-term financial plans supporting asset sustainability.
• Monitor financial performance, expenses and identify opportunities to increase revenue and optimize costs.
• Assist with refinancing, rehabilitation, repositioning, and portfolio enhancements alongside Asset Management.
• Support Real Estate Development, acquisitions, construction projects, rehabilitation, and lease-up phases from an operational and compliance standpoint.
• Work closely with Resident Services and Leasing teams to enhance resident stability, engagement, and seamless occupancy processes.
• Provide leadership during emergencies, crises, or natural disasters impacting the portfolio; act as a senior problem-solver for complex operational issues.
• Handle additional strategic projects and responsibilities based on evolving organizational needs.

Work Approach and Environment

• Demonstrate integrity, accountability, strategic insight, and operational leadership.
• Use data-driven and collaborative decision-making methods to build trust and transparency.
• Develop team members and cultivate environments for growth and team success.
• Maintain composure and solution-orientation amidst complex challenges.
• Function primarily in an office-based setting with site visits and strategic meetings; hybrid remote options available.
• Travel across the portfolio periodically; availability for occasional evenings, weekends, or emergency support as needed.

Benefits and Compensation

• Competitive salary range between $97,656 and $108,492 annually.
• Comprehensive benefits including medical, dental, vision insurance, retirement plans with employer match, life and disability coverage.
• Paid time off including vacation, personal, sick leave plus 14 holidays per year.
• Access to Employee Assistance Programs and wellness resources.
• Flexible work schedules in summer and hybrid remote work possibilities.
• Opportunities for career advancement through training, mentorship, and tuition reimbursement.

Organizational Values and Culture

Dwelling Place is a nonprofit housing provider with a 40+ year commitment to quality, affordable housing in Grand Rapids, Michigan. Our culture emphasizes empathy, inclusivity, innovation, persistence, and collaboration. We strive for meaningful impact supporting housing stability and community strength while fostering a supportive and respectful workplace.

Qualifications

• Bachelor's degree in Business, Real Estate, Property Management, Public Administration, Finance, or equivalent experience.
• Minimum five years of progressive property management leadership, ideally in affordable housing, with experience managing multi-site teams.
• Strong familiarity with affordable housing regulations including LIHTC, HUD, HOME, and Fair Housing laws.
• Proven ability to manage operating budgets and deliver portfolio-level financial reports.
• Demonstrated success leading organizational change and improving performance.
• Excellent communication, leadership, and stakeholder relationship skills.
• Experience with property management software and reporting tools.
• Preferred credentials include CPM®, HCCP®, COS®, Michigan Real Estate Salesperson License, and experience with real estate development or repositioning projects.
• Experience overseeing regional or portfolio-wide property management operations is desirable.

Equal Opportunity Statement

The organization embraces equal opportunity employment and promotes a diverse, inclusive, and respectful environment encouraging applicants of all backgrounds.