Director of Platinum Member Experience & Connections

About CEO Life and The Role

CEO Life is an exclusive, invitation-only membership community tailored for CEOs, founders, and leaders seeking more than just networking. This community is distinguished by offering rich experiences such as happy hours, business round tables, fine dining, theatre outings, sports events, concerts, and destination trips that foster authentic connections. Grounded in local presence while connected nationally, membership is granted through application and invitation only, focusing on gathering, growing, and giving within each city.

The Director of Platinum Member Experience & Connections holds responsibility for fostering deep relationships with CEO Life's highest-tier members (Platinum and Platinum Plus). This role ensures members receive a personalized, welcoming onboarding experience and continual access to exclusive perks and benefits, aiming for members to renew their memberships based on tangible value and exceptional service. While primarily a relationship-focused position, it also includes operational duties tied to engagement tracking and reporting.

Primary Responsibilities

• Manage relationships with Platinum and Platinum Plus members to ensure personalized engagement.
• Oversee delivery and accountability of all member perks to maintain high satisfaction.
• Facilitate strategic introductions among members to foster valuable connections.
• Utilize data management systems and CRM to log interactions, track introductions, and monitor perk fulfillment promptly and consistently.
• Produce monthly engagement and satisfaction reports for top-tier members, including documented success stories and testimonials for marketing and retention purposes.
• Drive membership growth through recruitment and closing of new members with commission-based incentives.
• Achieve volume and performance bonuses by meeting monthly new-member acquisition targets.
• Earn referral commissions from member referrals to CEO Life's paid courses, masterminds, and qualified chapter referrals.

Requirements and Eligibility

• Must reside within the United States.

Additional Information

Position reports to the COO and Member Success leadership. This is a part-time leadership role with a national scope, primarily remote but includes some occasional travel as needed. CEO Life's mission is built on three pillars: Gather (building authentic relationships), Grow (leadership development), and Give (community impact).