Director of Operations - Restaurant Operations

About the Role

Leap Brands is seeking a seasoned Director of Operations to oversee 8 to 10 full-service restaurants based in the Raleigh, North Carolina area. This leadership position will focus on enhancing sales, increasing guest visits, ensuring profitability, maintaining operational consistency, and fostering team growth across multiple locations.

Key Responsibilities

• Oversee the operational performance of approximately 8 to 10 company-owned restaurants.
• Provide guidance, coaching, and accountability to General Managers for sales results, profitability, staffing efficiency, guest satisfaction, and operational procedures.
• Promote consistent growth in sales and guest numbers within existing restaurants.
• Analyze financial outcomes for each location and devise improvement strategies.
• Enforce standards in operations, human resources, finance, food safety, and customer service at all restaurants.
• Identify, nurture, and retain high-potential management talent including General and Restaurant Managers.
• Intervene in underperforming sites offering direct operational support.
• Assist with leadership succession, regional expansion, and market initiatives.

Qualifications

• Demonstrated leadership experience managing multiple restaurant locations at senior operational levels such as Director of Operations, Area Director, Regional Manager, or District Manager.
• Comprehensive expertise in managing high-volume, full-service restaurant operations.
• Proven ability to drive improvements in sales, profitability, guest experience, and team effectiveness across various locations.
• Strong proficiency in Profit & Loss management and the capability to convert financial data into actionable restaurant strategies.
• Experience coaching and developing General Managers while establishing clear accountability standards.
• Willingness to travel frequently within the Raleigh market area.
• Residency within 60 to 90 minutes of Raleigh is required.
• A bachelor’s degree is preferred but not mandatory.

Additional Information

This role offers a salary range from $105,000 to $120,000 annually, with eligibility for bonuses. It is designed for a proactive multi-unit restaurant leader dedicated to meeting growth targets, strengthening restaurant operations, and cultivating talented teams within an established market.