Director of Operations

About Pei Wei Asian Kitchen

Since 2000, Pei Wei Asian Kitchen has focused on delivering authentic Asian-inspired cuisine characterized by fresh ingredients and speedy service. Our expert chefs craft bold and high-quality dishes to ensure every dining experience is enjoyable.

Position Overview

Reporting directly to the Vice President of Operations, the Director of Operations will spearhead major operational and strategic projects aimed at enhancing business processes, including documentation, validation, continuous improvement, and effective project management. Responsibilities include new product launches, streamlining operations, and boosting restaurant profitability. This role requires collaboration with senior management to advance the company’s strategic objectives and financial targets. The ideal candidate is self-driven, excellent in communication, and works well with diverse teams.

Key Responsibilities

• Oversee operational excellence across approximately 30 restaurant locations spanning multiple states.
• Lead operations with focus on service execution and profit & loss accountability.
• Mentor and support general managers, fostering high-performing teams.
• Analyze store performance metrics and collaborate with general managers to enhance productivity and operational efficiency.
• Engage in strategic planning encompassing guest satisfaction, team engagement initiatives, innovation, budgeting, and forecasting.
• Provide critical insights to uphold top-tier operational effectiveness.
• Ensure daily operations reflect core cultural values: Quality, Service, Cleanliness, and Teamwork.

Qualifications and Experience

• Bachelor’s degree is preferred.
• Proficient in computer applications with experience in financial management.
• Prior experience in multi-unit leadership roles within the restaurant industry.

Skills and Attributes

• Proven track record in developing and managing teams through indirect reporting, emphasizing continuous improvement and performance excellence.
• Ability to clearly guide and direct teams towards objectives.
• Exceptional communication skills, including verbal, written, and presentation abilities to influence and motivate diverse groups.
• Effective facilitation skills to aid teams in problem-solving, solution creation, and building collaboration.
• Strong business insight covering finance, operations, technical and administrative areas.
• Willingness to undertake extensive travel.

Work Environment

• Mainly based in restaurant settings across South Florida and additional states, with responsibilities at the home office.
• Physical demands include regular standing, sitting, manual dexterity, stair climbing, speaking, hearing, and vision; occasionally lifting items up to 10 pounds.

Additional Information

This job description outlines the general nature and expectations of the position but is not exhaustive of all duties. The company is an equal opportunity employer and will provide reasonable accommodations to ensure essential functions can be performed.