Director of Operations

About the client

The hiring organization was established in 1990 and is based in Scottsdale, Arizona. It is recognized as the largest professional club management company and focuses on services for golf, hospitality, and residential communities. With operations spanning more than 900 sites across over 45 states and 27 countries, the company supports complex club environments through specialized programs and service models built for these settings.

Role overview

The Director of Operations will support daily business activities and lead the rollout of programs and services across the organization’s properties. This position is important for maintaining client relationships, keeping stakeholders informed on progress toward shared objectives, and helping drive operational performance and growth.

Key responsibilities

• Design and carry out initiatives that advance business goals.
• Serve as a communication bridge between the organization and property owners.
• Handle client contract commitments and ensure they are met.
• Supervise staffing needs and assess the performance of management-level employees.
• Lead organization-wide change efforts that support the company’s vision and culture.
• Identify and implement strategic improvements to operations.
• Manage the operations budget and ensure spending stays within requirements.
• Support efforts to develop new business opportunities.
• Carry out property inspections and reviews.
• Apply quality standards and operating best practices that support profitability.
• Train key team members on operational quality expectations.
• Maintain dependable and consistent attendance.
• Travel to assigned properties and company events as needed.
• Participate in staff meetings.
• Recruit and onboard leadership talent.
• Complete additional tasks as assigned.

Requirements

• Bachelor’s degree in Business Administration or a related discipline.
• 3 to 5 years of experience in property, hotel, or club management.
• Strong leadership and communication abilities.
• Capability to juggle multiple priorities and solve issues at both strategic and operational levels.
• Solid customer relationship and owner relationship management skills.
• Ability to develop high-performing teams and collaborate effectively.
• Alignment with the organization’s values.
• Experience in organizational development.
• Proficiency with Microsoft Office tools.
• Background in budgeting and forecasting.
• Strong strategic planning skills.

Compensation

The expected pay range is $130,000 to $155,000 annually, depending on experience.

Benefits and other information

• Medical, dental, and vision coverage.
• 401(k) retirement plan with employer matching for employees aged 19 and above.
• Paid time off and leaves of absence in line with applicable laws and eligibility requirements.

Equal opportunity

The employer follows an equal opportunity hiring policy and encourages applications from people of all backgrounds. Employment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Recruitment note

The recruiting partner is not the employer of record for this role. Candidates are expected to complete the application directly with the hiring company through its own career page or applicant tracking system.