Director of Operations

About Brown Box

Brown Box is an outsourcing company specializing in e-commerce, dedicated to assisting brands in creating distinctive, brand-focused customer experiences. The company excels in transforming client e-commerce visions into operational realities by managing end-to-end services from order processing to integrated shop-to-ship logistics. With expertise in both technology and marketing, Brown Box supports ambitious companies by managing over 25 brands valued at more than a billion dollars, handling thousands of SKUs across more than 20 sales channels, backed by a 5,000 square foot warehouse.

Role Overview

The Director of Operations is a fully remote, full-time leadership role responsible for overseeing comprehensive operational performance for Brown Box’s e-commerce clientele. This position entails managing daily operations including order management, fulfillment processes, marketplace coordination, and vendor relations to ensure operational accuracy, efficiency, and profitability. The director will lead cross-functional teams, develop and improve processes, monitor key performance indicators, and spearhead continuous improvement initiatives tailored to each brand's strategic objectives.

Collaboration with client stakeholders, internal experts in technology and marketing, and external partners is essential to promptly address operational challenges, support replatforming efforts, and maintain exceptional customer service standards. Additional responsibilities involve budget planning, resource distribution, and risk management to foster sustainable business growth.

Qualifications and Skills

• Strong expertise in Operations Management, including optimizing processes, overseeing performance, and managing complete workflows.
• Advanced analytical abilities to interpret data, monitor KPIs, diagnose issues, and make data-driven decisions.
• Proven leadership and team management skills, including coaching, fostering cross-functional collaboration, and maintaining effective stakeholder communications.
• Financial acumen in budgeting and resource management to control operational expenses effectively.
• Customer Service proficiency aimed at sustaining high-quality brand and client experiences.
• Preferred experience in e-commerce operations, marketplace platforms (such as Amazon and Flipkart), or outsourcing service contexts.
• Bachelor’s degree in Business, Operations, Supply Chain, or related disciplines; higher degrees or certifications are regarded as advantageous.
• Capability to thrive in a remote work environment, handle multiple projects simultaneously, and adjust to a fast-paced, entrepreneurial culture.