Director of Operations, North America

Company Overview

Workbench SEO is a digital marketing organization that helps businesses strengthen their search visibility and overall online performance. Its approach blends analytics-led planning with hands-on execution to produce measurable outcomes for clients throughout North America and other markets. The company emphasizes teamwork, openness, and ongoing learning in a dynamic environment built for growth.

The team is encouraged to own their responsibilities, test new approaches, and help build processes that are dependable and scalable. Remote collaboration is supported through modern tools that keep distributed teams connected and productive.

Role Overview

The North America Operations Director is a senior, full-time remote position focused on managing daily operations across the North American region. The role drives planning, execution, and continuous improvement of operational systems that support client service, internal effectiveness, and business expansion.

This leader will set operational targets, track key performance indicators, oversee budgets, and coordinate across functions to ensure work is delivered on time and at a high standard. The position also includes refining workflows, addressing operational challenges, and introducing practices that improve both customer experience and team output. In partnership with leadership, the director will align operational execution with strategic goals, enable scalable growth, and help ensure adherence to company policies and regional expectations.

Qualifications

• Experience building and improving operational processes, including workflow design and performance tracking.
• Strong ability to analyze information, spot patterns, and use data to guide decisions.
• Background in leading teams, including coaching, performance oversight, and cross-functional coordination.
• Working knowledge of budgeting, forecasting, expense control, and resource planning.
• Customer-focused mindset with attention to service quality, responsiveness, and long-term satisfaction.
• Prior exposure to digital marketing, SEO, or a closely related field is highly desirable.
• Excellent English communication skills, both written and spoken; Mandarin or Chinese language ability is beneficial.
• Bachelor’s degree in Business, Operations Management, Marketing, or a similar discipline; higher qualifications are an added advantage.
• Comfort working remotely and managing teams spread across different time zones.
• Strong ethics, strategic judgment, and flexibility in a fast-moving, growth-oriented environment.

Additional Information

This role is fully remote and based in the United States market focus. The company values collaboration, transparency, ownership, and continuous improvement. Team members are expected to contribute to scalable processes and support a performance-driven culture.