Director of Operations

About Madcap Coffee

Founded in 2008, Madcap Coffee Company is committed to revealing the exquisite craftsmanship, beauty, and human elements that make each cup of coffee a unique and elevated daily experience.

Position Overview

Madcap Coffee is looking for a detail-oriented and analytical Director of Operations who aligns with the company’s values of grit, humility, pursuing the unconventional, and creating opportunities. This role reports directly to the President/Founder and leads the execution of the business plan across all key operational sectors, including Roastery, Retail, Sales & Marketing, and Finance.

Key Responsibilities

• Provide leadership, management, and accountability by directing the Finance Manager, Roastery Operations Manager, Retail Operations Manager, and Sales & Marketing Manager, ensuring all meet their goals and performance metrics.
• Partner with the Finance Manager to oversee budget management, cost control, and financial performance, ensuring departments operate within budgets and financial targets are achieved or surpassed.
• Facilitate cross-functional alignment among Roastery, Retail, Sales & Marketing, and Finance to resolve operational silos and promote cooperation.
• Own and continuously enhance operational processes and standard operating procedures (SOPs) to guarantee consistent execution and drive process improvements with focus on simplicity, clarity, and quality.
• Translate the Founder’s strategic vision into actionable plans, communicate key messages across the company, and serve as the main accountability contact to ensure adherence to Madcap’s operational system.

Core Competencies

• Strong business acumen with understanding of financial and operational drivers across multiple units.
• Proven leadership skills with ability to develop and hold managers accountable.
• Excellent critical thinking and conflict resolution abilities.
• Clear and consistent communication skills across all organizational levels.
• Process-oriented mindset to design systems and promote disciplined execution.
• Deep alignment with Madcap’s culture and values.
• Effective relationship building and trust development among teams and leadership.

Position Details

• Full-time employment
• Work schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional evenings and weekends as needed
• Work environment: Professional office setting using typical office equipment
• Travel: 2 to 3 trips annually
• Supervisory role involving direct management of four department heads

Benefits

• Medical insurance options through Priority Health, including an optional Health Savings Account (HSA)
• Dental coverage via Delta Dental
• Vision insurance with EyeMed
• 401K available with employee-funded contribution
• Parental leave policy
• Complimentary coffee for employees