仕事内容

About Madcap Coffee

Founded in 2008, Madcap Coffee Company is committed to revealing the exquisite craftsmanship, beauty, and human elements that make each cup of coffee a unique and elevated daily experience.

Position Overview

Madcap Coffee is looking for a detail-oriented and analytical Director of Operations who aligns with the company’s values of grit, humility, pursuing the unconventional, and creating opportunities. This role reports directly to the President/Founder and leads the execution of the business plan across all key operational sectors, including Roastery, Retail, Sales & Marketing, and Finance.

Key Responsibilities

Provide leadership, management, and accountability by directing the Finance Manager, Roastery Operations Manager, Retail Operations Manager, and Sales & Marketing Manager, ensuring all meet their goals and performance metrics.
Partner with the Finance Manager to oversee budget management, cost control, and financial performance, ensuring departments operate within budgets and financial targets are achieved or surpassed.
Facilitate cross-functional alignment among Roastery, Retail, Sales & Marketing, and Finance to resolve operational silos and promote cooperation.
Own and continuously enhance operational processes and standard operating procedures (SOPs) to guarantee consistent execution and drive process improvements with focus on simplicity, clarity, and quality.
Translate the Founder’s strategic vision into actionable plans, communicate key messages across the company, and serve as the main accountability contact to ensure adherence to Madcap’s operational system.

Core Competencies

Strong business acumen with understanding of financial and operational drivers across multiple units.
Proven leadership skills with ability to develop and hold managers accountable.
Excellent critical thinking and conflict resolution abilities.
Clear and consistent communication skills across all organizational levels.
Process-oriented mindset to design systems and promote disciplined execution.
Deep alignment with Madcap’s culture and values.
Effective relationship building and trust development among teams and leadership.

Position Details

Full-time employment
Work schedule: Monday through Friday, 8:30 a.m. to 5:00 p.m., with occasional evenings and weekends as needed
Work environment: Professional office setting using typical office equipment
Travel: 2 to 3 trips annually
Supervisory role involving direct management of four department heads

Benefits

Medical insurance options through Priority Health, including an optional Health Savings Account (HSA)
Dental coverage via Delta Dental
Vision insurance with EyeMed
401K available with employee-funded contribution
Parental leave policy
Complimentary coffee for employees

Director of Operations

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