Director of Operations - East

About the Role

The Director of Operations is a pivotal leadership position responsible for ensuring operational excellence across multiple states. This role involves managing a team of Operations Managers, collaborating closely with departments such as Sales, Customer Experience, Provider Growth, and Finance, and driving superior service delivery alongside sustainable growth.

Key Responsibilities

• Oversee and mentor a team of Operations Managers, promoting accountability and superior performance in several territories.
• Manage regional operational outcomes including customer retention, territory expansion, provider effectiveness, and key performance indicators.
• Create and implement operational strategies and initiatives at the regional level in alignment with the broader company goals.
• Foster robust partnerships across Sales, Customer Experience, Finance, and Provider Growth to enhance business success and elevate customer satisfaction.
• Utilize business performance data to pinpoint growth opportunities, minimize risks, and drive ongoing operational improvements.
• Lead significant initiatives including strategic planning, business reviews, addressing customer complaints, and operational development to secure long-term achievements.
• Promote operational uniformity, scalable processes, and leadership growth throughout the region.

Required Qualifications

• Minimum of 7 years’ leadership experience in operations within a service-oriented or multi-location environment.
• At least 3 years’ experience managing leaders, with proven ability to cultivate strong management teams.
• Proficient in improving operational performance through data analytics, KPIs, and efficient processes.
• Demonstrated success in developing and executing regional operational plans that yield measurable outcomes.
• Excellent business insight with the capacity to balance customer experience priorities, operational duties, and financial goals.
• Strong communication and interpersonal skills capable of influencing stakeholders at all organizational levels.

Why Join?

• Opportunity to lead and impact operational performance, customer satisfaction, and business growth within a significant regional scope.
• Engagement in a collaborative executive team emphasizing accountability, continual improvement, and talent development.
• Participation in initiatives that directly influence company success.
• Work with a diverse array of teams and organizational partners.
• Competitive pay and benefits with potential for career development in an inclusive and progressive workplace.

Diversity Commitment

The employer is dedicated to fostering a diverse and inclusive workforce, ensuring equal opportunity for all applicants.