Director of Operations

Company Overview

Habachy Designs + Atelier is an internationally recognized, award-winning interior design studio headquartered in Atlanta, Georgia. The firm focuses on luxury hospitality and residential work, as well as trade showroom services, creating distinctive interiors for restaurants, multifamily towers, spas, boutiques, and upscale homes. Its approach blends functionality, sustainability, and aesthetics, with a strong emphasis on tailored, client-specific results.

Role Summary

The Director of Operations will lead the studio’s day-to-day and long-range operational, financial, administrative, project coordination, and employee/client relations activities. Working closely with the Principal, this person will help keep the business running smoothly, uphold high service standards, and support steady, sustainable growth.

Client Relations

• Manage billing workflows, invoicing, and the application of payments.
• Respond to client questions, concerns, and requests with professionalism and speed.
• Hold regular client touchpoints to gauge satisfaction, flag risks, and support successful project delivery.
• Carry out periodic project reviews to track budgets, invoices, payments, and outstanding receivables.
• Build and sustain strong client partnerships that encourage repeat and long-term business.

Financial Management

• Ensure monthly financial reports are prepared and delivered on time by the bookkeeping team.
• Review financial performance, revenue patterns, cash flow, and profitability with the Principal on a regular basis.
• Identify practical ideas to improve growth, strengthen margins, and support long-term business health.
• Watch operating expenses and introduce cost-control measures when needed.
• Oversee company credit card accounts, related policies, and employee usage.

Administrative Operations

• Keep business licenses, registrations, and compliance records current and renewed on schedule.
• Manage insurance policies and maintain accurate documentation for coverage and renewals.
• Coordinate with outside IT support to troubleshoot issues and plan maintenance or system upgrades.
• Handle daily office operations and broader administrative tasks.
• Maintain filing systems, digital records, password management tools, and shared folders.
• Review existing procedures and recommend process improvements that increase efficiency and reduce friction.
• Oversee memberships, subscriptions, software licenses, and service contracts.
• Supervise office equipment upkeep, office supplies, and inventory control.
• Support marketing and public relations efforts alongside outside consultants.
• Develop effective working relationships with vendors, consultants, and design collaborators.
• Provide scheduling and administrative support to the Principal, including coordination with clients, vendors, and internal team members.

Project Management

• Assist with drafting, reviewing, and managing contracts as required.
• Partner with legal support to handle agreements and confirm compliance with contractual terms.
• Support project administration tasks that improve efficiency and accountability.

Team Leadership and Employee Relations

• Design and implement annual performance review processes, goal-setting frameworks, and employee development initiatives.
• Coordinate onboarding for new hires and interns.
• Create programs that strengthen engagement, morale, retention, and professional growth.
• Act as the main point of contact for outsourced HR providers and assist with HR-related needs.
• Help maintain a collaborative, positive, and high-performing workplace culture.

Qualifications

The ideal candidate will bring substantial operations or business leadership experience, strong financial judgment, and the ability to manage a wide range of responsibilities with precision. Success in this role requires excellent communication, organization, and problem-solving skills, along with comfort using business systems and productivity tools.

Preferred Tools

Experience with Google Workspace, Monday.com, and Studio Designer is considered especially valuable.

Additional Information

A bachelor’s degree in Business Administration, Operations Management, Finance, or a similar field is preferred. The role requires 10+ years of experience in operations, business management, or leadership. The ideal candidate should be able to balance multiple priorities while maintaining close attention to detail.

Work Location

This is an onsite position based in the Atlanta Metropolitan Area.