Director of Operations and Logistics

Company Overview

Fortress GB Limited specializes in innovative technology solutions for the sports and entertainment sector, partnering with over 160 premier teams and venues globally. Their platform powers major leagues such as the Premier League, NFL, NBA, MLS, MLB, and NHL, enhancing live event operations and fan engagement through integrated systems for access control, payments, loyalty programs, and real-time data experiences. Fortress's intelligent platform drives new revenue channels and optimizes game-day and commercial performance by leveraging smart incentives across ticketing, concessions, retail, and sponsorships.

Role Summary

The Director of Operations & Logistics is a senior leadership position based in Orlando, responsible for directing all aspects of installations, inventory management, and support operations of Fortress's Access Control Systems across North America. This role encompasses end-to-end logistics management including forecasting inventory needs, warehouse oversight, and supplier coordination. The position also involves leading a distributed hardware team, coordinating with international teams, and acting as the on-site operational head of the Orlando office in the absence of the Vice President, Support and Operations. The director must maintain a professional and authoritative presence in client relations, vendor interactions, and executive communications.

Key Responsibilities

• Ensure inventory accuracy via regular cycle counting, audits, and reconciliation.
• Develop and maintain a comprehensive system for inventory organization.
• Collaborate with teams to optimize hardware designs and promote best practices.
• Address issues related to slow-moving, excess, or obsolete stock.
• Monitor and manage KPIs such as turnover, fill rate, and stockouts.
• Manage carrier, freight forwarder, and 3PL provider relationships.
• Negotiate contracts to optimize freight costs and service quality.
• Supervise inbound and outbound shipping operations, ensuring timely deliveries.
• Optimize warehouse layout, routing, and distribution systems.
• Ensure compliance with applicable import/export regulations and customs.
• Coordinate with procurement on supplier lead times and purchase scheduling.
• Align inventory with sales and marketing demand forecasts.
• Work closely with finance on inventory valuation, budgeting, and cost analysis.
• Support Sales & Operations Planning (S&OP) processes.
• Manage and improve Warehouse Management Systems (WMS) and ERP inventory modules.
• Introduce automation and technology solutions for enhanced efficiency and visibility.
• Provide leadership and day-to-day operational decisions in the Orlando office during Vice President’s absence.
• Lead multi-project logistics coordination across installation, warehousing, and support teams.
• Identify opportunities to streamline hardware workflows and mitigate operational risks.
• Serve as trusted liaison for internal and external stakeholders, maintaining professional and proactive communication regarding project status and escalations.
• Prepare and present detailed operational reports to management and clients.
• Lead and mentor hardware and warehouse personnel, fostering a high-performance team environment.
• Indirectly oversee broader Orlando office functions as acting site leader when required.
• Manage project scopes, schedules, and deliverables comprehensively.
• Travel domestically approximately 15–20% of the time for strategic site visits and client escalations.
• Be available for occasional evening or weekend work as necessary.
• Perform additional duties as business needs evolve.

Education & Experience Requirements

• Bachelor's degree in Supply Chain Management, Business, Logistics, or a related field.
• Minimum of 7 years’ experience managing inventory, logistics, or supply chain operations.
• At least 3 years in a leadership or management capacity.
• Proven success in inventory forecasting, vendor relations, and warehouse operations at scale.
• Knowledgeable in hardware installation standards and equipment such as scanners, suite readers, and turnstiles.
• Excellent organizational and documentation skills.
• Proven ability to maintain a professional image in client and executive interactions.
• Ability to oversee multiple projects and serve as site leader during senior leadership absences.

Preferred Qualifications

• MBA or advanced degree in Supply Chain/Logistics.
• Certifications such as APICS/CPIM, CSCP, or Six Sigma.
• Experience in retail, e-commerce, or manufacturing industries.
• Experience managing operations across multiple sites or warehouses.

Essential Skills and Abilities

• Strong verbal and written communication combined with a polished professional demeanor.
• Strategic and operational expertise in inventory forecasting and logistics management.
• Exceptional organizational skills and meticulous attention to detail.
• Effective interpersonal, conflict resolution, and leadership qualities.
• Excellent time management with ability to prioritize and meet deadlines independently.
• Analytical problem-solving capabilities.
• Integrity, professionalism, and discretion in leadership roles.
• Proficiency in Microsoft Office and inventory control software.

Physical Demands

• Frequent standing, sitting, and movement within the workplace.
• Routine use of computers and communication devices.
• Ability to lift and move materials weighing 50 pounds or more.

Equal Opportunity Employer Statement

Fortress US is dedicated to fostering an inclusive and diverse work environment, welcoming applicants from all backgrounds.