Director of Operations

About the Role

The Director of Operations will spearhead the strategic planning, execution, and continuous enhancement of all operational activities related to managing a growing asset-based lending portfolio. This position is responsible for ensuring the efficient, accurate, and compliant management of asset-based loans through all stages, while delivering outstanding service to both internal teams and external clients. The Director will lead the operations team, champion process improvements and technological advancements, mitigate operational risks, and collaborate closely with departments such as Credit, Compliance, Risk, Relationship Management, Treasury, and Finance to support portfolio expansion, scalability, and client satisfaction. This pivotal role offers high visibility and the chance to shape operational strategies and infrastructure as the company scales.

Key Responsibilities

• Oversee the strategic direction and daily operations of the asset-based lending (ABL) function, including effective use of the loan operating platform.
• Manage the full operational lifecycle of asset-based loans, covering onboarding, collateral setup, borrowing base management, loan servicing, and ongoing portfolio upkeep.
• Ensure prompt and accurate processing of loan advances, repayments, collateral releases, and funding requests in line with credit agreements and service standards.
• Supervise collateral monitoring for accounts receivable, inventory, equipment, and other pledged assets, promptly identifying and escalating any exceptions.
• Lead administration and reconciliation processes for borrowing base certificates, collateral reporting, and advance calculations.
• Establish and uphold operational policies, procedures, and internal controls to maintain regulatory compliance, credit policy adherence, and audit readiness.
• Collaborate with relationship managers, collateral analysts, credit administration, treasury, finance, risk management, and technology teams to facilitate portfolio growth and heighten client experience.
• Track operational performance using KPIs, service level agreements, and reporting metrics, developing improvement plans to enhance efficiency and scalability.
• Ensure preparedness and support for field examinations, collateral audits, internal and external audits, and regulatory reviews.
• Maintain robust vendor relationships with providers supporting ABL operations, such as collateral monitoring systems and third-party services.
• Identify and implement opportunities to streamline processes through redesign, automation, optimized workflows, and technology upgrades.

Compliance and Risk Management

• Guarantee adherence to relevant regulatory and compliance standards; stay updated on legal and regulatory developments.
• Manage operational risks by detecting control weaknesses, enforcing corrective measures, and sustaining a strong risk management framework.

Qualifications

• Bachelor's degree in Business, Economics, Finance, or a related discipline.
• Proven experience in asset-based lending operations.
• Proficiency with loan operating systems.
• In-depth understanding of asset-based financing concepts and structures.
• Strong communication and relationship management abilities.
• High attention to detail coupled with analytical skills and strategic perspective.
• Capability to work autonomously and collaboratively in a fast-paced, evolving environment.
• Self-motivated and goal-oriented with comfort in autonomous decision-making.
• Competence in managing significant workloads and adapting to changing priorities.