Director of Operations

About the Role

Step into the impactful position of Director of Operations, where you orchestrate the seamless daily functions of a hotel while creating memorable experiences that brighten each guest's stay. This role goes beyond management; it embodies the warmth and genuine hospitality Hilton is known for.

Key Responsibilities

• Lead and oversee all hotel operations including budgeting, forecasting, strategic planning, service delivery, and maintaining compliance with company and brand standards.
• Develop and implement strategies to enhance guest satisfaction by analyzing trends and continually improving service quality.
• Boost operational performance by identifying service or process gaps and driving initiatives that elevate productivity and team effectiveness.
• Champion quality assurance efforts through goal-setting, facilitating service recovery, and tracking guest satisfaction indicators.
• Build and nurture a committed, high-performing staff through effective engagement, retention strategies, performance management, professional growth opportunities, and recognition programs.

Qualifications and Values

Success in this role aligns closely with Hilton's core values—hospitality passion, integrity, inspirational leadership, collaboration, accountability, and a sense of urgency focused on impactful moments. Fluency in both French and English is essential to communicate effectively within this diverse environment.

About Hilton

Hilton stands as a global hospitality leader, renowned for hosting over 3 billion guests and fostering an exceptional working environment recognized by prestigious awards such as World’s Best Workplaces. Our commitment extends beyond guest service to building rewarding careers offering growth and support throughout your journey with us.

Join us where your career and passion for hospitality come together to create extraordinary stays and workplace experiences.