- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- Work from home
- Education
- Bachelor’s degree in Information Technology, Computer Science, or a related field
- Eligibility
- Professionals with the required IT operations and management background may apply. Prior exposure to startup, community, or events-driven environments will be considered an advantage.
- Resume
- Required to apply
Job description
About Social Capital
Social Capital is a professional community launched in 2024 by Filip Simonovski and Margaux Demeyer. It brings together people working in policy, B2B communications, B2C communications, and marketing. The organization’s mission is to connect the EU policy ecosystem with Belgium’s creative scene so that individuals and businesses can communicate more effectively.
Members benefit from practical storytelling guidance, collaborative strategy discussions, and events that mix policy insight with hands-on marketing know-how. Social Capital also hosts workshops, creative walks, and networking meet-ups in Brussels, creating opportunities for people from different backgrounds to meet and collaborate. The community maintains an active presence on LinkedIn and Instagram and continues to grow with new events and membership options.
Role Overview
This is a full-time remote position for a Director of IT Operations who will own and scale Social Capital’s technology function end to end. The role is focused on keeping infrastructure, cloud services, collaboration tools, and business applications secure, dependable, and efficient for a distributed team and a lively community platform.
What You Will Do
- Lead IT service delivery and ensure internal users and external community platforms receive reliable technical support.
- Build, refine, and standardize IT processes to improve operational consistency and efficiency.
- Oversee vendors, tools, and service providers to make sure technology services meet business needs.
- Track operational KPIs and use them to monitor service quality, performance, and improvement opportunities.
- Handle incident response, change management, and other core service management activities.
- Continuously improve security posture, system performance, and user experience across the technology stack.
- Work with leadership on IT budgeting, technology evaluation, and roadmap planning aligned with company goals.
What We’re Looking For
- A solid background in IT operations and information technology, with experience building and scaling modern cloud-based environments.
- Strong IT management capabilities, including team leadership, prioritization, and coordination across multiple workstreams.
- Practical knowledge of IT service management methods such as ITIL, including incident, change, and problem management.
- Proven ability to support users effectively, troubleshoot technical issues, and drive root-cause resolution.
- Knowledge of security best practices, identity and access management, and compliance-aware operations in remote or distributed setups.
- Excellent communication skills and the ability to translate technical topics for non-technical colleagues.
- Experience using operational metrics to guide decisions, manage budgets, and select the right tools and platforms.
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or equivalent hands-on experience. Experience in a startup, community, or events-focused organization is an added advantage.
Additional Information
This role is described as fully remote and full time. No salary, stipend, number of openings, start date, or application deadline has been specified.