Director of Housekeeping - Sofitel Jabal Omar Makkah

About the Company

Accor stands as a global hospitality leader offering diverse career opportunities aligned with personal values. The organization encourages continuous learning and growth, empowering employees to shape their own journey and envision the future of hospitality.

Role Overview

The Director of Housekeeping at Sofitel Jabal Omar Makkah spearheads the housekeeping operations to uphold exceptional cleanliness, luxury presentation, and superior service in all guestrooms, public spaces, back-of-house areas, and laundry services.

Key Responsibilities

• Develop and execute yearly housekeeping strategies that correspond with operational and financial goals.
• Manage all aspects of housekeeping including guestrooms, suites, public venues, laundry, linen, and uniform services.
• Ensure consistent adherence to Sofitel's luxury standards and guest satisfaction benchmarks.
• Set departmental objectives, procedures, and service criteria to encourage excellence.
• Evaluate and refine housekeeping workflows, enhancing productivity and service quality.
• Prepare the department for peak periods and significant events.
• Deliver outstanding cleanliness, comfort, and presentation across all guest areas.
• Maintain guest rooms to reflect the Sofitel brand's luxury promise.
• Track guest feedback and satisfaction, implementing improvements as needed.
• Coordinate with Front Office and Guest Relations to ensure prompt room readiness and guest service.
• Provide personalized attention for VIP guests, long-term stays, and special requests.
• Comply with Sofitel, LQA, and corporate quality guidelines through regular inspections.
• Enforce strict hygiene, sanitation, and safety protocols including pest control and preventive maintenance.
• Oversee laundry processes to ensure efficient handling of guest and staff garments and linens.
• Implement strategies to optimize linen inventory and maintain equipment.
• Manage departmental finances including budgets, forecasts, payroll, and procurement.
• Drive labor productivity through effective scheduling and expense management.
• Lead and develop the housekeeping leadership team to build a committed and skilled workforce.
• Champion a culture of collaboration, accountability, and development.
• Work cross-functionally with Front Office, Engineering, Food & Beverage, Events, and HR to align operations and workforce planning.

Qualifications

• Bachelor's degree in Hospitality Management, Hotel Administration, or related discipline.
• At least 8 to 10 years of leadership experience in housekeeping within luxury hotel or resort environments.
• Demonstrated expertise in large-scale housekeeping operations, laundry management, and quality assurance.
• Strong communication, leadership capabilities, and stakeholder engagement skills.
• Familiarity with hotel property management systems and housekeeping technology tools.
• Fluency in English is required; proficiency in Arabic is advantageous.

Additional Information

Accor promotes diversity and inclusion, aiming to attract and nurture talent from all backgrounds to enrich the workplace.