Director of Front Office

About Le Vendôme Beirut and Accor

Le Vendôme Beirut, an iconic luxury hotel preparing for its grand reopening, seeks visionary leaders to drive its future. Renowned for timeless elegance, outstanding service, and a heritage of refined hospitality, the hotel is dedicated to providing exceptional guest experiences.

As part of the executive leadership team, you will play a key role in elevating luxury standards, inspiring excellence, and establishing new hospitality benchmarks in the region.

Employee Benefits

• Discounted rates at Accor properties worldwide for employees and their families via an employee benefit card
• Access to skill-enhancement learning programs through the company's Academies
• Opportunities to contribute through Corporate Social Responsibility initiatives
• Career advancement possibilities, including national and international promotions

Why Join Accor?

Accor is more than a global leader in hospitality. It embraces individuality by matching employees with suitable jobs and brands, supports continuous professional growth, and nurtures a purposeful working environment. Employees have the chance to shape their own career journey and contribute to innovation in hospitality.

Role Responsibilities

• Oversee and manage all Front Office operations, which include Reception, Guest Relations, Concierge, Bell Desk, Spa, and Duty Management
• Ensure a flawless guest experience from check-in through departure, maintaining superior satisfaction levels
• Create and apply strategies to improve service quality, operational efficiency, and guest loyalty
• Track daily operations, manage room inventory and occupancy, and analyze guest feedback to boost performance
• Work collaboratively with Housekeeping, Reservations, Sales, Revenue Management, and other departments to guarantee seamless hotel operations
• Address guest complaints promptly and effectively to ensure satisfactory resolution
• Develop and oversee departmental budgets, forecasts, and expenses to meet financial targets
• Ensure compliance with company policies, local laws, and health and safety regulations
• Examine operational reports and key performance indicators to drive continuous improvement
• Lead recruitment, training, coaching, and development of Front Office staff, promoting a culture of excellence and guest-focused service

Qualifications

• Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or related discipline
• 8 to 10 years of progressive Front Office experience, including a minimum of 2 years in senior leadership within the hospitality sector
• Prior experience working in a luxury or internationally recognized hotel brand is desirable
• Strong expertise in Front Office operations, guest services, revenue management principles, and property management systems
• Demonstrated leadership, team-building, and problem-solving skills
• Excellent communication, interpersonal, and organizational abilities
• Proficient in Microsoft Office applications and hotel property management software

Additional Information

Diversity and Inclusion Commitment: The company values inclusivity, aiming to attract, recruit, and promote diverse talent across all levels.